Veterinary Receptionist / CSR

Client Service Representative (Receptionist) — Join Our Rockstar Team!

Everett, WA | Full-Time | Starting at $20/hour+

Are you the person who answers the phone on the first ring — and actually loves doing it? Do you get a little thrill from a perfectly organized schedule, a spotless lobby, and a client who leaves saying "wow, that was easy"? Does a misplaced apostrophe make your eye twitch?

If you answered "yes" (and smiled while doing it), keep reading — because this is no ordinary front desk job.

Who We Are

We're a cutting-edge, cardiology-exclusive veterinary practice in Everett, WA, on a mission to elevate the veterinary experience for pets, their people, and the professionals who care for them. We're a tight-knit team of 20, and we're growing.

Our core values:

• Cutting Edge
• No Gossip
• No Fear
• Extreme Ownership
• Passion

If these resonate with you, you might just be one of our next two Client Service Representatives.

What You'll Do

You are the heartbeat of our front desk — the first friendly face clients see, the warm voice on the phone, and the calm presence that reassures a worried pet parent that there furry family member is in expert hands. Our days move fast, and you'll be the one keeping them running smoothly.

Your day-to-day:

• Answer the phone like it's the best part of your day — because for our clients, that call is often the scariest part of theirs. You'll listen, reassure, educate, and get them the help they need
• Greet every cleint like a VIP — warm welcomes, smooth check-ins, and genuine care from the moment they walk through the door
• Own the schedule — book appointments accurately, manage the flow of the day, and keep our doctors and clients in synch with eachother
• Handle the details flawlessly — process payments, maintain accurate medical records, and keep documentation airtight (details aren't a chore here; they're a point of pride)
• Keep our space client-ready — tidy, organized, and welcoming, always
• Occasionally drive a company vehicle (clean driving record required)
• Pass the Med Clerk exam within 30 days of hire — we'll set you up to succeed

What We're Looking For

• Genuine enthusiasm for helping people — you don't just tolerate the phone; your happy it rang
• Prior client service or reception experience
• A passion for animals and the people who love them
• Sharp attention to detail — accuracy in scheduling, records, and payments is non-negotiable
• Excellent communication skills, in person, on the phone, and in writing
• The ability to stay calm, kind, and empathetic with anxious or emotional clients
• High energy and a proactive "how can I help?" attitude — you spot what needs doing before anyone asks
• Tech-savvy enough to juggle multiple software systems and paperless workflows without breaking a sweat
• A master multitasker who is punctual, dependable, and doesn't mind a little dog drool as part of the workday

The Fun Part

This isn't a J-O-B. It's an opportunity to grow, learn, and make a real impact — without sacrificing your sanity or your sense of humor. We invest in our team with real training, leadership development, and benefits that actually mean something.

Compensation & Benefits:

• Minimum pay of $20/hour, with performance-based increases
  • Higher starting pay available based on experience
• Health, dntal, and vision insurance
• Company-paid long-term and short-term disability insurance
• Retirement plan with up to 8% employer match
• Paid time off, sick leave, and more perks we'll share during interviews

Ready to Apply?

Follow these steps carefully (yes, we're testing your attention to detail):

1. Upload your resume and cover letter.
2. Answer these five questions in your cover letter or in the supplemental questions on this application:
   • Desired compensation
   • Available start date
   • Why this position interests you
   • Why you're the best candidate
   • Did you catch any typos in this posting?

Pro tip: Include the phrase "I AM A ROCKSTAR" somewhere in your response for bonus points.