Spanish Bilingual Customer Service Representative Employee Benefits Brokerage

Spanish Bilingual Customer Service Representative Employee Benefits Brokerage

Location: Schaumburg, IL (Hybrid)

Classification: Full-Time, Non-Exempt

Working Hours: 9:00am 5:30pm

Summary: An established, growing employee benefits brokerage firm is seeking a driven, Spanish bilingual professional to join their client services team. Driven by an increasing demand from clients for Spanish-language servicing across various levels of employee benefits expertise, this position represents a strategic growth opportunity. Operating under the direction of the Customer Service Manager, the Customer Service Representative will manage critical inside service work for client programs, collaborating closely with Account Managers and Executives. This is an exceptional career opportunity offering a defined path for rapid advancement for a motivated, capable individual looking to build a long-term corporate trajectory.

Essential Duties and Responsibilities include but are not limited to:

• Act as a vital communication bridge, resolving routine coverage questions, complex claims issues, appeals, billing discrepancies, and eligibility questions for both English- and Spanish-speaking client employees.
• Partner with Account Managers to handle census preparation for marketing or implementation, manage commission tracking, process invoicing, and assist in conducting client open enrollment meetings.
• Assist in the preparation of professional formal proposals, client-facing employee benefit booklets, and comprehensive open enrollment guides.
• Accurate processing of client eligibility requests (enrollments, terminations, and plan changes) utilizing carrier portals and internal benefits administration platforms.
• Input and meticulously maintain an active record of all client communications and account activities within the company system.
• Assist internal Account Executives, AVPs, and VPs with language, documentation, and translation assistance to ensure flawless execution of benefits programs for diverse workforces including attending occasional external client meetings with Sales and Account Managers.

Qualifications:

• Fluency in both English and Spanish at a professional level (must be able to speak, read, and write with corporate-level clarity and precision).
• Prior experience working within a traditional office setting is required; candidates must already be accustomed to a corporate, professional business environment and etiquette.
• Strong affinity for technology, advanced computer literacy, and a demonstrated ability to pick up and master new software applications quickly.
• Must successfully obtain and maintain an active Life and Health Insurance Agent License within three (3) months of hire.
• Must reside within hybrid commuting distance of the Schaumburg office.
• While the organization highly values and offers long-term work-from-home flexibility, in-office days are required. The current cadence is twice per month, but candidates must be adaptable to potential schedule changes (e.g., shifting to 3 or 4 times per month) based on operational needs.
• Solid mathematical proficiency and data-driven problem-solving capabilities.
• Ability to attend occasional travel for client meetings and be prepared to appear in standard professional/corporate attire for client-facing environments.
• A strong desire to commit to the employee benefits field and scale the career over the long term.
• Prior experience in a dedicated customer service or client-facing support role (preferred).

About Us: At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.