Customer Experience & Journey Optimization Lead
Dell Inc.
Dell Inc. in Round Rock, Texas, seeks a seasoned Customer Experience Specialist within the Quality Management team to evaluate end-to-end journeys and drive improvements across digital support. You will act as a customer advocate, perform mystery shopper reviews, and partner with product, engineering, UX, and analytics to prioritize changes. Responsibilities include documenting findings, building health scorecards, validating releases, and ensuring customer-centric outcomes through #J-18808-Ljbffr Dell Inc.
Vacancy posted 1 day ago
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