Customer Experience & Journey Optimization Lead
Dell Inc.
Dell Inc. in Round Rock, Texas, seeks a seasoned Customer Experience Specialist within the Quality Management team to evaluate end-to-end journeys and drive improvements across digital support. You will act as a customer advocate, perform mystery shopper reviews, and partner with product, engineering, UX, and analytics to prioritize changes. Responsibilities include documenting findings, building health scorecards, validating releases, and ensuring customer-centric outcomes through #J-18808-Ljbffr Dell Inc.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Experience & Journey Optimization Lead in Round Rock, TX vacancy
- ...Your Store Journey Starts Here Our Stores Team Members are the heart of the customer experience. Every day, you bring a friendly attitude, help customers find the gear that... ...responsibilities and requirements. Store Team Lead Positions: Logistics Team Lead...Suggested
- ...Quality Management team to independently evaluate end-to-end customer journeys and drive improvements across the digital support ecosystem.... ...expectations and quality standards. Responsibilities include leading mystery shopper programs, documenting findings with quantified...Suggested
- Integrated Communications Lead, Customer Engagement Marketing, Apple... ...focus deeply on our customers' experience. Apple Ads brings this same... ...at every step of their journey. Alongside Lifecycle Marketing... ...to measurement and optimization Skilled at discussing and...SuggestedSeasonal work
$106.61k - $260.59k
...compassionate health experience. At CVS Health®, you'll... ...CVS Health's enterprise customer communications... ...communications, campaign and journey management,... ...Build-vs-Buy Strategy Lead technical vendor assessments... ...Platform, Adobe Journey Optimizer, or other Adobe Experience...SuggestedHourly payFull timeTemporary workLocal areaRemote work$134k - $223k
...native platform for Unified Customer Experience Management (Unified-CXM),... ...emerging trends. Platform Optimization & Operational Excellence Proactively... ...& Intelligence Programs Lead strategic monitoring and... ..., unified engagement journeys that reimagine the customer...SuggestedLocal areaRemote workWorldwideFlexible hours- Google LLC in Haskell, TX is seeking a Program Manager to lead multi-disciplinary logistics projects, plan requirements, and coordinate... ...across offices and time zones. The role emphasizes process optimization, BRD creation, change management, and leadership-facing communications...
- ...seeking an IT Procurement & RFP Specialist to lead complex IT procurement and strategic... ...RFQ processes, negotiate contracts, and optimize supplier value while collaborating with... ...5 years of hands-on IT procurement experience and experience managing portfolios of $2...
- Visa seeks a Senior Business Planning Manager to lead Cloud FinOps. You will oversee cloud costs across multiple entities, implement optimization strategies and define AI governance with a focus on cost efficiency and strategic alignment. You will partner with engineering...
- ...refunds, and ensure the sales floor and stock room are ready for the business day. The role emphasizes creating a distinctive customer experience and supporting daily operations, including inventory, pricing, and displays. Responsibilities include engaging customers,...
$185k - $245k
...representative of the Credit Risk org, leading the charge on refining our Identity... ...transparency while providing the best customer experience. What You’ll Do This role will take charge... .... Fraud Strategy Building & Optimization Develop and optimize fraud rules, policies...Work at officeRemote workFlexible hoursShift work- ...Mart (NFM) is seeking a strategic, customer-focused digital commerce leader... ..., Digital Commerce & Customer Experience, you will be accountable for online... ...Chief Merchandising Officer and leads site merchandising, customer journey optimization, digital discovery, #J-18808-...
- NFM is seeking a strategic, customer-focused leader to own performance, roadmap... ..., Digital Commerce & Customer Experience, you will drive online revenue,... ...locations is expected. You will lead site merchandising, customer journey optimization, digital discovery, and...Relocation
- ...an Assistant Store Manager to support the Store Manager in leading store staff and executing sales, service, and operational standards... ...and maintaining brand guidelines to deliver an exceptional customer experience. The ideal candidate will have a minimum of 2 years in...
- ...in Austin, TX is hiring a Staff Web Growth Marketing Manager to lead strategic web growth initiatives, define end-to-end roadmaps, and... ..., demand generation, brand, analytics, and engineering to optimize acquisition, conversion, and pipeline. The role emphasizes experimentation...Work at office
$14 - $18 per hour
...Shift Lead At Swig, we're all about fun, energy, and giving our customers an unforgettable experience. You'll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping...Flexible hoursShift work- Vistra is seeking a senior engineer to lead plant health initiatives and optimize performance across critical systems. The role engages with Plant Support Engineering on outage planning and ensures effective staff development and budgeting to achieve station goals. The...
- ...FP Movement environment. You will partner with leadership to drive brand experience, coach the team, and manage events, scheduling, and payroll to deliver a seamless omni-channel customer journey. This role requires a passion for fitness, strong customer service, and the...Night shiftWeekend work
- ...methodologies, carrier partnerships, and expand networks to meet aggressive growth while optimizing cost and performance. Responsibilities include designing KPI frameworks, leading sourcing efforts, and partnering with Supply Chain, Production, and Engineering to align...
- ...Lead Dental Assistant Join us and be part of a culture... ...want you to be part of the journey! As one of North America's... ...supporting the creation of custom dental appliances. Conduct... ...deliver exceptional patient experiences and achieve optimal patient satisfaction....Work at office
Ideal Dental
Round Rock, TX2 days ago - ...subcontractor. You will plan, launch, and optimize Google Ads and Meta Ads for small... ...the Austin metro, focusing on qualified leads and performance-driven campaigns. Collaboration... ...Ads and Meta Ads management; preferred experience with #J-18808-Ljbffr Moxie360 MarketingRemote jobPart timeFor subcontractor
- Odyssey Technical Solutions is seeking a Logistics Clerk to coordinate daily shipping, receiving, inventory control, and parts kitting within our Texas operations. The role supports workflow prioritization and mentors junior staff while ensuring inventory accuracy and efficient...Local area
- ...Health Admins is a leading force in healthcare administration, on a journey to become a premier technology... ...the healthcare experience for the members and clients... ...claims environment, optimizing its performance, and... ...communication skills with a customer-centric mindset....Live outRemote work
- Journeys, a teen retail leader with 800+ stores nationwide, seeks a Store Manager to recruit, hire, and train a high-performing team... ...schedules, coach staff, and deliver a fun, full-service customer experience. The role requires 45 hours per week, the ability to work nights...Night shiftWeekend work
- ...services PTO Company Overview Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities... ...and play an integral role in delivering a high-quality customer experience. Responsibilities Greeting clients and assisting them with Restore...Hourly payFull timeWeekend work
- ...Industrial Wastewater Program Lead - Oil, Gas and Chemicals Practice At HDR, our... ...clients across industries to responsibly optimize processes, modernize facilities and solve... ...should have a minimum of 10 years of direct experience with industrial water/wastewater (W/WW)...Temporary workFor contractorsLocal area
HDR
Round Rock, TX3 days ago - ...is seeking an Assistant Store Manager in Round Rock, Texas to lead the store in the Store Manager's absence. You will motivate a... ...to reach sales targets, coach staff, and ensure outstanding customer experiences. You will drive daily store operations, staffing decisions, and...
- ...innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision. The Role As the Lead Dedicated Customer Success Manager for the US,... ...work with the customer and internal teams to optimize routing decisions, monitoring workflows, alert...Casual workLocal areaFlexible hours
- ...Supervisor is a key leader responsible for the optimization of workflow within our supply chain... ...Supervisor... Provide direction and lead distribution center associates Assist with... ...you have… 3+ years of Distribution Center experience Knowledge of Warehouse Management...
- Cloudflare is hiring a Customer Experience Manager in Austin to lead the post-sale journey from onboarding to renewal. You will build strategic relationships, articulate... ...with the Sales team, and embed AI-driven optimization to uncover opportunities and automate workflows...
- ...Receiving Lead As a Receiving Lead, you will be responsible for managing the store... ...adequate level of product is in stock for customer purchase, that the merchandise is... ...We provide an outstanding shopping experience and deliver exceptional customer service...Hourly payFull timeImmediate startShift workNight shiftAfternoon shift
Cycle Gear
Austin, TX5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience & Journey Optimization Lead. Be the first to apply!
Related searches
- amazon customer Round Rock, TX
- work from home customer Round Rock, TX
- customer retention Round Rock, TX
- customer marketing Round Rock, TX
- customer Round Rock, TX
- customer engineer Round Rock, TX
- customer project program manager Round Rock, TX
- customer satisfaction Round Rock, TX
- customer experience advocate Round Rock, TX
- customer experience associate Round Rock, TX