Desktop Support Technician

Company : CVS Location : 5 days in office - Columbia, MD Pay rate: $24-27/hour Length : 6 month contract – will convert to full time between 6-18 months *healthcare benefits provided Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Required Skills & Experience • 4+ years of Desktop Support / IT Support experience • Strong troubleshooting skills for PCs, monitors, keyboards, mice, printers, and peripheral devices • Experience supporting end users via phone, chat, and ticketing systems • Hardware deployment, inventory management, and asset tracking experience • Ability to work onsite full-time in Columbia, MD • Strong customer service and communication skills Nice to Have Skills & Experience • Experience supporting printers, barcode scanners, label printers, and related devices • A+ Certification • Additional Microsoft, Operating System, or technical certifications • Bachelor's Degree • Remote support/remoting tools experience • Experience supporting pharmacy, healthcare, warehouse, or distribution environments • Experience with inventory systems and IT asset disposal processes • Familiarity with RTS or similar internal support tools Job Description Insight Global is seeking a Tier 2 Desktop Support Analyst for a leading healthcare organization. This individual will provide onsite and remote technical support for a large pharmacy operation and will remotely support corporate employees across multiple states. The role supports both front-end pharmacy users and backend warehouse/dispensing teams, where technology uptime is essential to business operations. The ideal candidate will have strong desktop support experience and be comfortable troubleshooting a wide variety of hardware, including PCs, monitors, barcode scanners, laser printers, label printers, and other peripheral devices. In addition to day-to-day technical support, this person will manage IT inventory, update asset tracking systems, coordinate equipment disposals, and assist with tickets escalated through a regional support queue. xhqgsiq This is a highly visible onsite role offering the opportunity to support critical healthcare operations while working alongside experienced analysts and technical leadership. Additional responsibilities include: • Provide Tier 2 desktop support for a specialty pharmacy operation • Support approximately 30 front-office associates including agents, pharmacists, and technicians • Troubleshoot PCs, monitors, keyboards, mice, scanners, printers, and pharmacy-related hardware • Maintain and track IT inventory and asset lifecycle management • Coordinate hardware disposals and inventory system updates • Support backend warehouse and dispensing operations where system uptime is critical • Respond to tickets submitted across a 13-state pharmacy region • Handle support requests through chat, phone calls, and ticket queues • Utilize remote support tools to assist users in multiple locations • Work closely with Associate Managers and Senior Analysts to resolve escalated issues Ensure critical systems remain operational in a high-volume environment with strict productivity requirements Insight Global