Customer Service Representative

Customer Service Representative II

IP Corporation is a privately held, family-owned chemical manufacturing organization with more than 70 years of stability, innovation, and growth. Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions used across a wide range of industrial applications.

The Customer Service Representative II is responsible for managing customer interactions, order processing, and issue resolution with a higher level of independence and complexity. This role supports customer accounts, coordinates closely with Sales, Supply Chain, and Operations, and ensures accurate and timely execution of orders. The position plays a key role in maintaining strong customer relationships, resolving issues efficiently, and contributing to overall service performance.

What You Can Expect to Do as a Customer Service Representative:

• Serve as the main point of contact for assigned customer accounts.
• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Maintain accurate customer data and account details in CRM systems.
• Enter and manage customer orders in the ERP system with high accuracy.
• Monitor order status and proactively communicate any changes, delays, or concerns.
• Coordinate with logistics, production, and sales teams to ensure timely deliveries.
• Provide customers with product information, pricing, availability, and lead times.
• Investigate and resolve customer concerns independently when possible and escalate complex issues as needed.
• Ensure customer expectations are met while reflecting IP Corporation's values and service standards.
• Build and maintain strong relationships with key customers.
• Understand customer needs and work internally to ensure those needs are met.
• Participate in cross-functional meetings to improve service delivery and process efficiency

What We Are Looking For in a Customer Service Representative:

Required Qualifications

• High School Diploma or GED
• 2–4 years of customer service and/or account management experience, preferably in manufacturing or industrial distribution.
• Proficient in Microsoft Office Suite; extensive experience with ERP and CRM systems.

Preferred Qualifications

• Associate's degree preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail, time management, and follow-through.
• Ability to handle changing priorities in a fast-paced environment.
• Problem-solving mindset with a customer-first approach.
• Collaborative attitude with the ability to work across departments.

Why Join IP Corporation?

• Be part of a stable, privately held organization with more than 70 years of success and industry leadership.
• Competitive benefits including medical, dental, vision, generous PTO, and a 401(k) with company match.
• Opportunity to make a meaningful impact in a collaborative, values-driven organization where your contributions matter.
• Work alongside experienced professionals in an environment that encourages continuous learning, development, and career growth.
• Join a culture built on teamwork, integrity, innovation, and long-term customer partnerships.
• Contribute to products and solutions that support a wide range of industries across North America and beyond.
• Enjoy the benefits of a company that combines the stability of an established organization with the agility and entrepreneurial spirit to drive innovation and continuous improvement.

Physical Requirements and Work Environment

• Ability to work in an office environment.
• Ability to sit, stand, and use computer equipment for extended periods.
• Ability to occasionally lift office supplies and materials as needed.

IP Corporation is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.