Resident Services Coordinator

Job Description

Job Description

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About Community Corporation of Santa Monica -

Community Corp is a mission-driven nonprofit dedicated to restoring, building, and managing affordable housing. Since 1982, we have developed and preserved over 2,000 homes throughout Santa Monica and the Westside.

Our work goes beyond housing we strengthen neighborhoods, support thriving communities, and create lasting impact for thousands of residents. By expanding access to affordable housing, we help make our communities more inclusive, sustainable, and supportive for all.

Position Overview -

The Resident Services Coordinator (RSC) is a full-time role dedicated to supporting and empowering residents within our affordable housing communities. This position is responsible for planning, coordinating, and implementing engaging programs and services that promote resident well-being, housing stability, community engagement, and self-sufficiency.

Working as part of a collaborative, multidisciplinary team, the RSC partners with residents, local service providers, Property Management, and Community Corp staff to create meaningful educational, wellness, and community-building opportunities. This is an ideal role for someone who is compassionate, resourceful, community-oriented, and passionate about making a direct impact in people’s lives.

Compensation and Benefits -

Hourly Rate: $21.00 – $28.00

We offer a competitive and comprehensive benefits package, including:

• Medical insurance
• Dental and vision insurance
• 4 weeks of paid vacation
• 403(b) retirement plan
• 120 hours of sick time
• Paid holidays
• Mileage reimbursement
• 9/80 work schedule (every other Friday off!)

Essential Position Responsibilities -

• Welcome new residents and connect them with available community resources, programs, and services
• Conduct resident surveys and identify areas of need within the community
• Provide referrals and connect residents with local agencies and support services
• Build and maintain relationships with community organizations and service providers
• Stay informed on available community resources, public assistance programs, and best practices
• Collaborate with Property Management to support resident retention and housing stability
• Promote educational, wellness, arts, and community engagement activities
• Advocate for residents and serve as a liaison between residents, management, and community partners
• Encourage resident self-advocacy, empowerment, and self-sufficiency
• Maintain accurate and timely records of resident interactions and services provided
• Assist with tenant meetings, community organizing efforts, and social/recreational events
• Coordinate programming and activities within community rooms, including Community Corp.’s UP-Grade Program
• Create and distribute outreach materials for upcoming events and activities
• Prepare community rooms and materials for presentations and workshops
• Maintain regular onsite office hours and accessible communication with residents
• Support the Resident Services Manager and perform additional duties as assigned

Skills -

• Self-motivated and able to work both independently and collaboratively
• Creative, proactive, and community-focused
• Reliable, organized, and adaptable
• Compassionate, non-judgmental, and approachable demeanor
• Strong judgment and decision-making abilities
• Excellent written and verbal communication skills
• Ability to build trust and maintain relationships with residents and community partners
• Comfortable working occasional evenings and weekends based on resident needs
• Experience working effectively with diverse populations
• Flexible and responsive in a fast-paced environment

Qualifications -

• Valid California driver’s license and access to an insured vehicle
• Ability to increase resident engagement and participation
• Welcoming and professional communication style with diverse communities
• Strong computer skills, including Microsoft Word, Excel, and Outlook
• Bilingual English/Spanish preferred

Education and Experience -

• Bachelor’s degree in Social Work, Education, Sociology, Psychology, or related field preferred; equivalent experience considered
• Minimum of 1 year of experience coordinating services in affordable housing or working for a community service provider in a professional capacity

Supervisory Responsibilities -

• May assist with volunteer coordination and oversight

Physical Requirements -

• Ability to lift up to 25 pounds

Work Environment -

• Assigned to 2–4 Community Corp properties within the Santa Monica service area
• Primarily works onsite from offices located within property community rooms
• Provided with a laptop computer and mobile phone to support remote and field-based work

Travel Requirements -

• Regular travel within the Community Corp. service area required
• Occasional travel outside the city for trainings and seminars
• Valid California driver’s license, insurance, and acceptable driving record required

Other Requirements -

• Background check and driving record review will be conducted.

Background Check and Driving Record will be Conducted

Community Corp. is an Equal Opportunity Employer

Company Description

Community Corp. is a Santa Monica-based non-profit organization that restores, builds, and manages affordable housing for working families of modest means. By enhancing and increasing affordable housing, we improve neighborhoods, create an environment where people can thrive, and change thousands of lives. Our work contributes to the distinct character of Santa Monica, making it a more inclusive, caring, and environmentally sustainable city. In short, we advance the values that Santa Monica residents share – and enrich our community.

We are dedicated to providing exceptional housing opportunities. Our “Tenant Selection Criteria” guides selection and occupancy and are provided to help you understand our process. Our criteria follows required governmental regulations. These regulations may include guidelines from HUD, HCD, TCAC and City of Santa Monica.

We work to meet our residents’ needs and exceed their expectations when it comes to leasing and maintaining their homes. If you are considering living in a Community Corp. residence, you can rest assured we’ll be there for you when you need us. Our entire team strives to conduct ourselves honestly, ethically, and in accordance with Fair Housing principles.

We increase and improve Santa Monica’s affordable housing stock. Since our inception in 1982, the Housing Restoration and Production Department has managed the rehabilitation and construction of nearly 2,071 affordable homes. We oversee the acquisition of property, develop conceptual proposals, secure financing, and manage construction. In all of our properties, we strive to construct housing that is at the forefront of architectural innovation and environmental sustainability. We preserve historic buildings and construct new housing that is sensitive to the surrounding area’s scale and style, working to improve neighborhoods and strengthen communities.

Company Description

Community Corp. is a Santa Monica-based non-profit organization that restores, builds, and manages affordable housing for working families of modest means. By enhancing and increasing affordable housing, we improve neighborhoods, create an environment where people can thrive, and change thousands of lives. Our work contributes to the distinct character of Santa Monica, making it a more inclusive, caring, and environmentally sustainable city. In short, we advance the values that Santa Monica residents share – and enrich our community.\r\n\r\nWe are dedicated to providing exceptional housing opportunities. Our “Tenant Selection Criteria” guides selection and occupancy and are provided to help you understand our process. Our criteria follows required governmental regulations. These regulations may include guidelines from HUD, HCD, TCAC and City of Santa Monica.\r\n\r\nWe work to meet our residents’ needs and exceed their expectations when it comes to leasing and maintaining their homes. If you are considering living in a Community Corp. residence, you can rest assured we’ll be there for you when you need us. Our entire team strives to conduct ourselves honestly, ethically, and in accordance with Fair Housing principles.\r\n\r\nWe increase and improve Santa Monica’s affordable housing stock. Since our inception in 1982, the Housing Restoration and Production Department has managed the rehabilitation and construction of nearly 2,071 affordable homes. We oversee the acquisition of property, develop conceptual proposals, secure financing, and manage construction. In all of our properties, we strive to construct housing that is at the forefront of architectural innovation and environmental sustainability. We preserve historic buildings and construct new housing that is sensitive to the surrounding area’s scale and style, working to improve neighborhoods and strengthen communities.