Community Banking Specialist

Community Banking Specialist

Location: Lancaster, PA (Oregon Pike, State Road)

Are you a banking professional with the drive to provide exceptional service and meet performance goals?

Join our team at Traditions Bank, a division of ACNB, as a Community Banking Specialist at our Lancaster Offices and play a pivotal role in shaping the financial well-being of our customers and community. We're looking for someone with banking experience (preferred), a passion for relationship-building, and the ability to deliver results.

What We're Looking For:

• Education: High school diploma or equivalent required.
• Banking Experience: Minimum of 2 years in banking or a related position with proven success in meeting sales goals and delivering exceptional customer service.
• Skills & Qualifications: Proficient in Microsoft Office programs, multitasking, attention to detail, and interpersonal communication.
• Local Expertise: Familiarity with the Lancaster area and its community is highly preferred

Key Responsibilities:

1. Customer Satisfaction: Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
2. Sales Performance: Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
3. Risk Management: Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
4. Operational Accuracy: Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
5. Collaborative Partnerships: Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.

What You'll Do:

• Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions.
• Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
• Build long-term relationships with customers through needs-based selling and proactive outreach.
• Stay informed on competitor offerings and market trends to provide customers with valuable insights.
• Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.

Benefits:

• Benefits package including Health (starts on 1st of month after start date), Dental, and Vision Insurance;
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions;
• 401K with up to 4% employer match;
• Generous PTO package plus 12 paid holidays;
• Career growth and ongoing training and development opportunities;
• Employee recognition & service awards.

Why Join Us?

Be part of a dynamic, customer-focused environment where your expertise and commitment to excellence make a tangible impact. We value collaboration, growth, and innovationhelping you achieve professional milestones while contributing to the success of our team and community.