Export Supervisor

Overview Position Summary: The Supervisor, Exports is responsible for overseeing Export Agents and managing processes that support the customer’s export needs. The position is responsible for ensuring cost effective export operations, timely service by applying knowledge of laws, regulations, governing agencies, procedures, audits, programs, and practices. Responsibilities Essential Duties and Responsibilities: Supervise the functions of Export Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Export Agent activities. Supervise and assist in daily export activities including: consolidating export shipments, recommending best mode of transportation (rail, air, and ocean), obtaining best rates and space from carriers, reviewing customer volumes and ensuring all transactions are processed accurately and timely. Demonstrate in depth knowledge of customers’ needs. Monitor communications with assigned customers, respond promptly to customer requirements, concerns and issues, and resolve issues related to all anomalies that interfere with the timely delivery of the customer’s product. Perform routine audits and ‘close the file’, ensuring rates charged are accurate, compliance and record‑keeping requirements are met. Institute corrective action and ensure errors are resolved. Manage handling of licensed shipments and special accounts ensuring all aspects of the shipment comply with regulations. Implement and follow all security measures including government‑required and local security programs. Qualifications Education and Experience: High School diploma or GED plus three to five years of export experience in the freight forwarding industry is required. Prior supervisory experience is preferred. Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. Must have strong organizational and time‑management skills. Ability to organize and manage multiple priorities. Must have prior training and experience in handling hazardous goods. Must have knowledge of export administration regulations and regulations – TSA, IATA, HAZMAT, ITAR. Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face. The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Benefits Medical, Dental, and Vision beginning the 1st of the month following start date 401(k) with a company match Standard 10 days PTO Eligible for bonus plan 7 Paid Holidays Eligible for OT pay if applicable Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws. Los Angeles County Only Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. #J-18808-Ljbffr Yusen Logistics Co., Ltd.