Automotive Business Development Manager

Brief Description Fred Beans Automotive Group is launching a new centralized BDC in Flemington, NJ, supporting 10 dealerships, and we're seeking an experienced leader to help build and lead the department from the ground up. This hands‑on role is ideal for someone who excels at developing teams, driving performance, creating operational consistency, and delivering an exceptional customer experience across multiple locations. Schedule Monday through Friday, 8:00 AM to 5:00 PM, with every other Saturday required. What You’ll Be Responsible For Launch and lead the Flemington BDC with a strong focus on structure, consistency, accountability, and culture Hire, onboard, train, coach, and retain a high‑performing team of BDC agents Create a consistent customer experience and BDC process across 10 stores Drive appointment‑setting performance, confirmations, show rates, and customer engagement Monitor daily activity including calls, emails, texts, response times, tasks, and follow‑up Maintain CRM accuracy, lead quality, and proper appointment and customer logging Coach agents using performance data, call reviews, and live observations Hold short daily team meetings to set direction, review goals, and keep the team focused Support live TOs, escalations, objections, and difficult customer conversations when needed Build strong working relationships with GMs, sales managers, and store leadership Own accountability and reporting for team performance and results Why Fred Beans? At Fred Beans Automotive Group, we’ve been voted a "Best Place to Work" for eight years running. As a family‑owned business with over 50 years of success, we’re committed to supporting our employees, promoting from within, and providing ample opportunities for growth. Join our team‑oriented environment and start your career with one of the most trusted names in the automotive industry. Why you’ll Love it here Company‑Funded Training: We believe in developing our people. Last year, we invested over $600,000 in training and leadership programs to help our team members excel. Competitive Pay: Earn up to $100,000 per year, based on experience, leadership ability, and performance. Career Growth Opportunities: We promote from within. With Fred Beans Automotive Group, you have access to leadership programs and training to grow your career. Performance Incentives: The more you help our customers and team succeed, the more rewards you earn! Work‑Life Balance: Enjoy convenient hours Monday through Saturday—NO Sundays Comprehensive Benefits Health, dental, and vision insurance to ensure you and your family are covered. Life and disability insurance for peace of mind. Bereavement leave for support during challenging times. Pet insurance—because furry family members matter too. 401(k) with Company Match: Plan for your future with a company that invests in you. Paid Time Off Paid parental leave for life’s biggest milestones. Generous vacation and personal time for rest and recharging. Volunteer Time Off to give back to the community. Company‑Paid Holidays so you can spend time with loved ones. Employee Savings Plan: Take advantage of programs that make financial planning simple and beneficial. Employee Referral Bonuses: Earn rewards for helping bring talented people to our team. Long‑Term Job Security: With over 50 years in business and continuous growth, we offer stability and opportunity. Healthy Living Program: We care about your overall well‑being and offer resources to support physical, mental, and financial health. Perks and Discounts Discounts on vehicle purchases, parts, and services. Membership to our AutoRewards program, saving you money at over 150 vendors. Requirements Proven leadership experience in a BDC, internet sales, or high‑volume customer contact environment Strong understanding of automotive sales process, lead management, and appointment‑setting Experience coaching people, enforcing process, and improving performance Strong communication skills with the ability to lead professionally and confidently Organized, reliable, and comfortable managing multiple priorities across several stores CRM experience required; VinSolutions experience is a plus Fred Beans Automotive is an equal‑opportunity and veteran‑friendly employer* #J-18808-Ljbffr