Biometrics (Fingerprint) Technician - On Call

Overview This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system. Benefits Our company offers the following benefits for this position, subject to applicable eligibility requirements: 401(k) retirement plan and Employee Assistance Program (EAP). Employees accrue one (1) hour of sick leave for every thirty (30) hours worked up to fifty-six (56) hours per year. On‑call employees may be eligible for prorated holiday and vacation pay. Employees earn H&W dollars per eligible hour (including vacation and holiday up to 40 hours/week). H&W monies offset the employer’s cost of benefits the employee elects into and/or utilizes now and in the future. Any remaining health and welfare monies after all applicable deductions would be cashed out to the employee on a one‑pay‑period lag. Job Description As a Biometric Technician (BT), you will be responsible for supporting the mission of a government program located in San Jose, CA. This position works as part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates. This is an on‑call (casual) team member. On‑call employees are expected to be available all five days, Monday through Friday from 7:45 am to 4:15 pm for substitute coverage as needed at the site. This is not a regular full‑time or part‑time position; it is an informal on‑call position. All efforts are made to notify personnel in advance of site on‑call needs, however, occasionally employees are notified the night before or the day of. Interested candidates must meet this availability. Hours are not guaranteed, and employees work on an “as needed” basis so a steady income stream cannot be guaranteed. The on‑call position is a good fit for candidates who desire flexibility, supplemental income, and an active work environment without a committed schedule. Primary Responsibilities Complete biometrics registration for applicants seeking legal immigration to the United States. Ensure all who enter the ASC are approved applicants or visitors while providing both interior and exterior crowd control and assisting the staff in enforcing ASC rules and policies. Provide front‑line customer service as representatives of Amentum and on behalf of the United States Government. Highlights of Responsibilities Providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage applicants with sensitivity, courtesy, and ensure they are treated with respect as customers of the USCIS ASC. Personnel must safeguard all areas where personal identifiable information (PII) is vulnerable, such as applicants’ paperwork, identification, electronic biometric data, and reports. Perform quality biometrics processing to capture electronic fingerprints, photographs, and signatures within established program‑wide processing times. Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing entry into the ASC. Use crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility. Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crises, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements. Conduct periodic facility checks (both interior and exterior) and report concerns to the Site Supervisor. Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary. Manage and complete with accuracy administrative paperwork such as tracking processing time, reconciliation paperwork of biometrics captured, maintaining a visitor control log for non‑applicants, signing off on facility checks, and other administrative duties as needed. Required Qualifications Must be able to obtain and maintain facility credentials/authorization. US citizenship is required for facility credentials/authorization at this work location. A high school diploma or equivalent. Must be able to speak and write in English. Ability to stand upright on one’s feet for scheduled shift duration (excluding meals and breaks). Ability to hold and grasp applicant’s hands to obtain quality fingerprints. Ability to work in a high‑paced environment with the public. Ability to type and use basic computer skills. Successful completion of the biometrics training and certification within sixty days. Desired Skills Ability to speak a foreign language. Compensation Details $25.62 /hr Benefits Overview Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax‑saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara‑O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Equal Opportunity Employer Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy, age, ancestry, U.S. military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low‑income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. #J-18808-Ljbffr Amentum