Junior IT Service Desk Specialist

Hybrid Mostly Remote in New York, NY

Our client is seeking a Junior IT Service Desk Specialist to provide first-level technical support in a Microsoft-based enterprise environment. The specialist will act as the primary point of contact for technical issues, support workstation deployment, and assist with account administration, asset management, and service request fulfillment.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $25.00 to $30.00/hr. w2

• Serve as the first point of contact for end-user technical support requests.
• Provide Tier 1 support for hardware, software, operating systems, and productivity applications.
• Log, track, and update incidents and service requests through ticket management platforms.
• Troubleshoot connectivity issues involving VPN, wireless, and wired network connections.
• Image, configure, deploy, and support end-user workstations and peripheral devices.
• Support onboarding and offboarding activities, including user account administration and password resets.
• Assist with software deployment, patching, and security update initiatives.
• Maintain and update IT asset and inventory records.
• Support hardware decommissioning and sanitization processes.
• Create and maintain knowledge base articles and technical documentation.
• Contribute to service ticket reporting and operational status updates.
• Participate in team meetings and support continuous service improvement efforts.

• Previous Tier 1 Help Desk or IT Service Desk experience.
• Experience using ticketing systems such as ServiceNow or Jira.
• Experience supporting Windows 11 workstations.
• Experience with workstation imaging, deployment, and configuration.
• Experience managing user accounts within Active Directory.
• Experience supporting government, legal, or highly regulated environments. (Preferred)
• Familiarity with remote support tools such as AnyDesk or TeamViewer. (Preferred)
• Experience with IT asset management and inventory tracking. (Preferred)
• Exposure to enterprise deployment tools such as SmartDeploy or DeployR. (Preferred)
• CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Fundamentals. (Preferred)

• High school diploma or equivalent.
• Associate's or Bachelor's degree in Information Technology or a related field. (Preferred)

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening  and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( View email address on us.fitly.work , View phone number on us.fitly.work) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact View email address on us.fitly.work .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!