Order Management Coordinator

Order Management Coordinator Galerie | Hebron, KY Full-Time | On-Site | Hourly, Non-Exempt Pay Range: $21.63 - $26.44 per hour, based on experience About Galerie Galerie is a leading provider of innovative candy and gift products, offering seasonal and everyday merchandise to major retailers across the country. Our team works collaboratively to bring creative products to market while maintaining strong customer relationships and efficient operations. We are seeking a detail-oriented and organized Order Management Coordinator to join our Sales team on-site in Hebron, Kentucky. Position Overview The Order Management Coordinator plays an important role in ensuring customer orders are processed accurately, inventory information remains current, and products move efficiently through our order fulfillment process. This position works closely with inter departments, including, but not limited to: Sales, IT, Operations and Supply Chain to manage electronic and manual customer orders, maintain accurate system information, identify discrepancies, and support timely order fulfillment. The ideal candidate is highly organized, comfortable working with detailed information, and capable of managing multiple priorities in a fast-paced, seasonal consumer products environment. Key Responsibilities Order Processing & EDI Management Process, monitor, and maintain customer orders received through Electronic Data Interchange (EDI) systems. Enter and manage orders received manually through email and other customer communications. Review customer orders for accuracy, including product information, quantities, pricing, shipping requirements, and delivery dates. Identify, research, and resolve order-processing errors, discrepancies, and system issues. Monitor open orders and coordinate with internal departments to ensure timely processing and fulfillment. Forecasting & Inventory Coordination Maintain and update customer bookings and forecasts based on incoming orders and changes in demand. Monitor order activity and inventory availability to identify potential shortages, overages, or fulfillment concerns. Research inventory discrepancies and coordinate corrective actions with appropriate departments. Support inventory reporting and maintain accurate order and product information within company systems. Customer & System Maintenance Maintain customer information, product pricing tables, and related records within the company's order management system. Verify that customer pricing and product information are accurate and updated before orders are processed. Identify and resolve system errors that could delay order processing or impact customer deliveries. Production & Cross-Functional Support Assist with tracking production work orders and incoming international shipments. Coordinate with Sales, Operations, Logistics, and Supply Chain to monitor product availability and delivery timelines. Communicate order changes, inventory concerns, and time-sensitive issues to appropriate departments. Prepare reports, maintain documentation, and support ongoing improvements to order management processes. Qualifications & Skills Previous experience in order management, order entry, sales support, inventory coordination, customer service, or a related administrative role preferred. Strong attention to detail with a commitment to accuracy and follow-through. Excellent organizational and time-management skills, with the ability to prioritize competing deadlines. Proficiency in Microsoft Office, particularly Excel and Outlook. Ability to learn and navigate order management, inventory, and ERP systems. Strong analytical and problem-solving skills with the ability to identify discrepancies and coordinate solutions. Effective written and verbal communication skills. Ability to work independently while collaborating with multiple departments. Experience with EDI systems, wholesale distribution, consumer packaged goods, or manufacturing is a plus, but not required. A college degree is not required. We value relevant experience, strong organizational skills, attention to detail, and a willingness to learn. Compensation & Benefits Galerie offers a competitive compensation and benefits package, including: Hourly pay of $21.63 - $26.44, based on qualifications and experience. Overtime eligibility for hours worked over 40 per workweek. Medical, dental, and vision insurance options – 1st of the month after hire! 401(k) retirement plan with company matching contributions. Paid vacation and sick time. Company-sponsored short-term disability and life insurance. Additional voluntary benefit options. Join Our Team If you enjoy working with detailed information, solving problems, and keeping processes organized and running smoothly, we encourage you to apply. Galerie is an Equal Opportunity Employer. Galerie is not accepting recruiter-based applicants.