Client Experience Coordinator

About Luckett & Farley:

At Luckett & Farley, our firm’s vision is simple and enduring: Together, we bring joy to those we serve by design. Everything we do, how we hire, how we lead, how we deliver design to our clients, is measured against that standard. As a 100% employee-owned firm with roots stretching back to 1853, we operate across five market studios, Civic, Distilled Spirits, Higher Education, Hospitality & Corporate Commercial, and Industrial, from our home in Louisville, Kentucky.

Our hybrid, multi-disciplinary team brings architects, engineers, and designers into daily collaboration from across the country, producing award-winning solutions for clients who trust us to deliver design which supports their most ambitious visions.

As an employee-owner at Luckett & Farley, you don’t just work here. You have a stake in what we create together.

Role Summary:

The Client Experience Coordinator is the first point of contact for everyone who walks through our doors or calls our office and keeps daily office operations on track. This role staffs the front desk, makes every visitor feel welcomed, and supports the Client Focus & Marketing team with a range of administrative and marketing tasks. First contact shapes every client relationship, which makes this role a direct expression of our purpose: bringing joy to those we serve. It is a role for someone who is organized, personable, and ready to grow.

This role supports Luckett & Farley’s five focus areas:

Key Responsibilities:

Front Desk & Visitor Experience (Client)

● Staffs the front desk during normal business hours.

● Greets visitors and notifies the appropriate staff member.

● Answers and routes incoming phone calls.

● Receives, sorts, and distributes packages and mail.

● Sets up and maintains the coffee bar daily.

● Sets up and cleans up meeting spaces.

● Coordinates catered meals and manages cleanup.

Marketing & Client Focus Support (Client + Design)

● Supports Client Focus activities that range from marketing to office events to public-facing initiatives, helping present a consistent, welcoming Luckett & Farley brand.

● May serve as a resource for groups across the firm; scope and prioritization are managed by the direct supervisor.

Office Operations (Productivity)

● Maintains vacant or recently vacated work areas.

● Monitors and orders office supplies within approved thresholds.

● Serves as the day-to-day point of contact for printer and copier needs, coordinating with the firm’s printer MSP on paper, toner, and basic service requests.

Travel & Group Logistics (Productivity + Employee)

● Coordinates travel arrangements for large groups, including flights, hotels, and rental vehicles.

Collaboration & Team Development (Employee)

● Works independently and moves assignments forward without heavy supervision, while collaborating with team members across all disciplines and market studios.

● Manages multiple tasks and interruptions at once, keeping the office experience positive for employee-owners and guests alike.

● Actively supports the strategic goals of the firm, departments, and managers, and understands how personal actions contribute to them.

Qualifications & Requirements:

Presence: A confident presence to represent our brand with clients, partners, and the general public, Required

Communication: Strong communicator, comfortable on the phone and in person with clients and guests, Required

Organization: Able to manage multiple tasks and interruptions simultaneously, Required

Initiative: Independent self-starter who moves assignments forward without heavy supervision; eager to grow and take on additional responsibilities, Required

Software: Proficiency in Microsoft Outlook, Word, and Excel, Required

Technical Proficiency: Experience with Adobe Creative Suite and HubSpot, Preferred

What We Offer:

● Employee stock ownership through Luckett & Farley’s 100% ESOP, you are an owner from day one.

● A collaborative, multi-disciplinary environment where great work is recognized and rewarded.

● Flexibility in how and where you work, with a strong culture of trust and accountability.

● Opportunities to grow within a firm that invests in career development at every level.

● Competitive compensation, professional development support, and a commitment to your long-term growth.

● A firm with a 170+ year legacy of design excellence and a clear vision for its future.