Customer Service Representative II

Customer Service Representative II

A growing, Colorado-based aerospace company is looking to add an experienced Customer Service Representative II to their team!

This company has been in business for over 40 years and specializes in supplying specialty tapes, engineered materials, and custom converting/packaging solutions for aerospace, defense, airline, and other highly regulated industries. Their customers often have complex specifications, certifications, and documentation requirements, making this a highly detail-oriented and process-driven environment.

This direct-hire opportunity offers excellent benefits, long-term stability, and the chance to join a collaborative, employee-focused team during an exciting period of growth. The company will also be moving into a brand-new state-of-the-art facility in the near future.

Customer Service Representative II Responsibilities:

• Process and manage customer orders from entry through completion
• Review customer requirements, specifications, contracts, and order documentation for accuracy
• Prepare certifications, labels, shipping paperwork, and production packets
• Communicate with customers regarding order updates, tracking, and account information via phone and email
• Utilize ERP systems, customer portals, and Microsoft Office tools to maintain accurate order records

Schedule:

• Monday Friday
• Flexible start time between 7:00 AM 8:00 AM

Customer Service Representative II Requirements:

• 35+ years of customer service, order entry, or order management experience within manufacturing, aerospace, industrial distribution, medical device, or supply chain environments
• Experience reviewing detailed orders, specifications, contracts, or customer requirements
• ERP/CRM system experience (NetSuite, SAP, Oracle, AS400, or similar)
• Proficiency with Microsoft Office, including Outlook and Excel
• Strong written communication, organizational skills, and attention to detail

Compensation: $26 $32/hr. DOE

Benefits:

• Medical, Dental, Vision
• 401(k) with employer match
• PTO, Sick Time, and Paid Holidays
• Life, Accident, Critical Illness, Short- & Long-Term Disability Insurance
• Flexible Spending Accounts
• Employee Assistance Program
• Pet Insurance, Legal Assistance, and additional voluntary benefits
• Employee appreciation events, lunches, and team recognition programs

Location: Denver, CO

If you're interested in this Customer Service Representative II opportunity, we'd love to connect with you! Apply today or contact our team directly to learn more.

Application Deadline: This position accepts applications on an ongoing basis and will remain open until the job posting is removed. It is available to all CO employees for the duration of its posting.

Verstela is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, or any other status protected under federal, state, or local law.