Marketing Operations Manager

Overview

Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.

Our Mission : Enriching Lives Through Travel

Our Values : Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.

Job Summary:
The Marketing Operations Manager brings structure, clarity, and momentum to a fast-moving creative and marketing organization. This role sits at the center of everything we do-connecting creative, marketing, web, and email teams to ensure work moves seamlessly from concept to execution. The Marketing Operations Manager is not just managing timelines-they are orchestrating how ideas come to life across channels. This role requires strong collaboration, problem-solving, and adaptability to meet business needs.


Responsibilities

• Lead the intake, organization, and prioritization of all creative and content requests across teams.

• Build and manage workflows in Asana that drive visibility, accountability, and speed.

• Act as the central connector across creative, marketing, web development, and email teams-ensuring alignment from brief to launch.

• Bring structure to multi-channel campaigns, including website updates, email deployments, and content rollouts.

• Partner on content production planning, timelines, and resource allocation.

• Manage the creative budget, including tracking spend, forecasting, and identifying opportunities for efficiency without compromising quality.

• Continuously refine processes to improve how work flows across teams and channels.

• Support Trade Marketing initiatives, including coordination of trade-facing campaigns, collateral, and partner-focused content to drive engagement with travel advisors and trade partners.

• Other duties as assigned.

Qualifications

• 5+ years of experience managing projects across creative, marketing, or agency environments.

• Deep expertise in Asana (or similar tools)-you build systems that scale.

• Strong proficiency in Microsoft Office (Excel, PowerPoint, Teams).

• Solid understanding of marketing workflows, including campaign planning and asset development.

• Working knowledge of web development processes (briefing, QA, timelines, handoff between design and dev).

• Working knowledge of email development and deployment (build timelines, testing, approvals, scheduling).

• Experience managing content production and multi-channel execution.

• Highly organized with strong attention to detail-you bring clarity where there is complexity.

• Strong communicator and team leader, able to guide cross-functional teams efficiently.

• Experience in cruise, travel, or hospitality is a plus.
• Open to leveraging AI tools to improve workflows and productivity.

Benefits:

For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO:

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.