Restaurant Shift Lead

Qdoba UAB/HOOVER

Team Lead Job Description

Working at QDOBA is about more than just amazing QDOBA we take pride in serving our community based on a winning recipe of Hospitality Positivity and a team we create experiences by bringing a contagious energy level and enthusiasm for preparing delicious count on our restaurant leaders to model the QDOBA Recipe of Hospitality Positivity and Performance

POSITON SUMMARY : As a Team Lead you would be responsible for managing restaurant operations in partnership with or in the absence of the Restaurant leads help maintain an excellent working environment through leadership direction training and development. The focus is always on developing people and maintaining a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies procedures and regulatory requirements:

Job Functions include:

• Fostering a positive restaurant culture by having fun and maintaining a positive attitude
• Training developing and coaching team members; ensuring systems for training employees are fully implemented and followed
• Identifying and developing internal candidates for Team Leader positions
• Treating guests and employees with respect and dignity
• Complying with all state and federal labor laws and regulations
• Managing daily activities to achieve excellence in restaurant operational performance
• Holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence to brand systems procedures and food safety requirements to provide a consistently positive guest experience
• Reviewing practices as needed to continuously improve the guest experience
• Interacting with guests and the community; responding to guest questions concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintaining brand image by ensuring restaurant cleanliness maintenance and excellent service
• Partnering with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifying trends and suggesting action plans for improvement
• Monitoring costs and adherence to budget and restaurant goals
• Acts as an Ambasador of QDOBA

At Qdoba we bring flavor to peoples lives. This means we highly value the diversity and flavor our employees bring to the table.

REASONABLE ACCOMMODATION: QDOBA will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Required Experience:

Manager