HR Assistant (Call Center)

Job Description

Job Description

FULLY REMOTE! POSITION IS A 6 MONTH CONTRACT TO START!

MUST HAVE STRONG CALL CENTER EXPERIENCE!

WILL BE ASSIGNED A SCHEDULE AFTER OFFER! WILL BE ASSIGNED TO WORK WEEKENDS! WILL HAVE TWO DAYS OFF IN A ROW!

START TIME WILL BE EITHER 10AM OR 11AM PACIFIC STANDARD TIME!

Description

A MHLS HR Assistant takes ownership of employee contacts ensuring that each case is

accepted and resolved with a high degree of problem solving and customer

obsession. They build customer trust through empathetic and personalized

conversations by assessing and adjusting the case management plan to each

employee’s changing needs.

A MHLS HR Assistant manages their workload effectively to meet SLAs and

productivity goals. They use high judgment, critical thinking and rationale to

balance process adherence with employee’s needs. They resolve inquiries

holistically by referring to available documentation such as frequently asked

questions, knowledge base articles, and standard operating procedures –

escalating when these cannot be resolved. They respond to employee impacting

issues that may arise during the benefits event and ensure that proper communication

and documentation occurs, even when information is limited. A MHLS HR Assistant consistently consults and

collaborates with partner teams on process changes in an effort to resolve

cross-functional issues to update and improve policies.

Experience Level

Entry Level

This is a Contract position based out of FRESNO, CA.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.