Senior Associate, Multilingual Process Management

Senior Associate, Multilingual Process Management The Enterprise Language Accessibility (ELA) team is a horizontal function responsible for servicing multilingual needs across the enterprise. It supports customer touchpoints by working with partners across the company’s diversified lines of business. We are seeking a highly organized and detail-oriented Process Manager to join our team. This is a specialized role that bridges translation industry knowledge with robust project management expertise. You will be responsible for driving the end-to-end delivery of high-quality translation content across the enterprise, ensuring seamless communication, and optimizing operational processes. Key Responsibilities Oversee and ensure the consistent delivery of high-quality translation services across the organization. Apply and enforce standardized processes and tools to maintain excellence in all translation projects. Identify opportunities for and drive continuous process improvements to enhance team efficiency and output. Maintain clear, timely, and proactive communication with cross-functional stakeholders regarding project status, best practices, and system updates. Facilitate and manage meetings effectively to ensure stakeholder alignment and seamless project execution. Basic Qualifications High School Diploma, GED, or equivalent certification At least 2 years of experience in translation project management At least 2 years of experience in business process, project, relationship, or risk management At least 2 years of experience using Computer-Assisted Translation (CAT) tools At least 2 years of experience with emerging translation and interpretation technologies Preferred Qualifications Bachelor’s or Master’s degree. Relevant professional certifications (e.g., Lean, Agile, Six Sigma, BPM, or PMP). At least 2 years of experience working within legal, banking, or business services sectors. Knowledge of design tools (InDesign, Figma, Illustrator) Professional proficiency in one or more foreign languages (Spanish, French, Chinese, Japanese, etc.) Attention to detail, responsive, and organized A quick learner with a proven ability to adapt to new software and internal systems Strong command of the English language with excellent written and verbal communication skills Process-driven with a commitment to adhering to established organizational standards Strong interest in existing and emerging translation and interpretation trends At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Richmond, VA: $80,800 - $92,200 for Sr. Process Manager New York, NY: $96,900 - $110,600 for Sr. Process Manager Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager McLean, VA: $88,800 - $101,300 for Sr. Process Manager Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Capital One