Transportation Supervisor

Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community's seniors and their families.

The following Job Description will also apply at Broward Pace Program sites.

Job Title: Transportation Supervisor (Florida PACE Centers)

Job Summary

The Transportation Supervisor is responsible for planning, coordinating, and overseeing the daily transportation operations for PACE participants. This position ensures safe, timely, and efficient transportation services while supervising drivers, managing schedules, coordinating vendors, and maintaining compliance with organizational and regulatory requirements. The Transportation Supervisor promotes excellent customer service and supports the organization's mission of providing high-quality care to older adults.


Essential Job Functions

Operations Management

• Oversees daily transportation activities for PACE/MJH/BPP participants using routing software.

• Coordinates transportation schedules, routes, and assignments.

• Ensures timely pick-up and drop-off of participants for medical appointments, dialysis treatments, day center attendance, and other approved services.

• Monitors transportation performance and service quality.

• Responds to operational issues and implement corrective actions as needed.

Staff Supervision

• Supervises Transportation dispatch, lead drivers, and drivers.

• Conducts coaching, training, and performance evaluations.

• Monitors and ensures completion of all required Relias training assignments for team members.
• Supervises attendance, scheduling, and staffing coverage.
• Promotes a culture of safety, professionalism, accountability, and excellent customer service.

Safety and Compliance

• Ensures compliance with FDOT, state, federal, and company transportation regulations.
• Conducts vehicle safety inspections and monitor preventive maintenance schedules.
• Collaborates with lead drivers to address vehicle maintenance concerns and ensure timely resolution of fleet mechanical issues.
• Investigates accidents, incidents, participant complaints, and grievances.
• Maintains all required transportation documentation and records.
• Ensures all drivers maintain appropriate licenses, certifications, training, and qualifications.

Participant and Customer Service

• Coordinates transportation services with interdisciplinary team members, caregivers, clinics, dialysis centers, and transportation vendors.
• Address participant transportation concerns promptly and professionally.
• Ensures transportation services support participants' medical, social, and personal care needs.
• Maintains effective communication with center leadership and IDT staff, including participation in IDT meetings at assigned sites.

Vendor and Fleet Management

• Coordinates services with contracted transportation providers.
• Monitors vendor performance, productivity, and service levels.
• Assists with fleet utilization, vehicle maintenance, and replacement planning.
• Tracks transportation metrics, productivity, and operational costs.
• Audits vendor invoices against routing software records to ensure accuracy and compliance.

Administrative Duties

• Prepares operational reports, transportation statistics, and Key Performance Indicator (KPI) reports.

• Processes and reviews payroll for drivers and assigned transportation staff.

• Monitors overtime, staffing levels, and departmental expenses.

• Participates in weekly department meetings and quality improvement initiatives.

• Supports emergency preparedness, hurricane planning, and disaster response activities.

Job Requirements

Education

• High School Diploma or GED required

• Associate or bachelor's degree preferred

Experience

• 2 to 5 years of transportation operations experience.


Licenses/Certifications

• Valid Florida Driver's License required.


Abilities Required

• Strong leadership
• Good communication, organizational, and problem-solving skills.

• Experience working with elderly, disabled, or healthcare populations preferred.
• Previous supervisory experience required.
• Knowledge of Miami-Dade and Broward County roadways and transportation logistics.
• Bilingual in English and Spanish preferred.

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation

• May require local travel

• Outside environmental conditions

• May be required to drive a company or rental vehicle (failure to pass an annual Motor Vehicle Record MVR) background screen may result in termination of employment.

Infectious Material Exposure

• Possible routine exposure to blood/body fluids/tissues


Organizational Expectations

• Ensures that resident's/patient's rights are adhered to

• Demonstrates professionalism and accountability

• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests

• Demonstrates excellent communication skills

• Ensures confidentiality and security of patients' medical information

• Identifies and utilizes appropriate channels of communication

• Able to speak, read and write English

• Able to think and act calmly to meet unusual occurrences of the job

• Adheres to the organization's Mission, Vision and Values

• Participates in departmental activities, meetings and in-services and follows established guidelines

• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you've ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Miami Jewish Health and FL PACE Centers conducts a Level II background check as part of the onboarding process for all new hires. The following link contains information and resources pertaining to the AHCA Level II background conducted at Miami Jewish Health and FL PACE Centers. FL Clearinghouse | Florida Agency for Health Care Administration