Operations Support Coordinator

Support the Engine Behind Our Operations About Our Company We are an industrial equipment dealership serving municipal, warehouse, logistics, and manufacturing customers. We sell, service, rent, and support premier industrial grade cleaning equipment including: Factory Cat floor scrubbers and electrified sweepers PowerBoss industrial sweepers and scrubbers Scarab premium street sweepers Our operations include: Equipment rentals (short-term & long-term) Field service dispatch & repairs Industrial parts sales & fulfillment Fleet maintenance programs Municipal and B2B accounts Job Summary We are hiring an experienced Operations Support Coordinator to support our Parts Department , Service Department , and Equipment Rental Operations in the Charlotte market. This role supports dispatch, work orders, parts ordering, rental scheduling, and customer communication in a fast-paced B2B industrial equipment dealership. Candidates with experience in service coordination , parts administration, equipment rental operations , heavy equipment support , or mechanical service environments are strongly encouraged to apply. Key Responsibilities Parts Coordination Responsibilities Process customer parts orders (phone, email, online) Manage inventory availability and backorders Coordinate UPS and LTL freight shipments Communicate order status and ETA updatesSupport warranty documentation and claims Service Coordination Responsibilities Assist with scheduling and dispatching field technicians Open, track, and close service work orders Communicate job status updates with customers Support billing accuracy and service documentation Equipment Rental Responsibilities Coordinate equipment deliveries and pickups Manage rental contracts and documentation Support rent-to-own and municipal rental accounts Monitor rental utilization and returns Qualifications 2+ years experience in service coordination, dispatch, parts coordination, rental coordination, or industrial administrative support Experience in heavy equipment, industrial equipment, automotive service, or mechanical environments Strong organizational and multitasking skills Strong phone and customer communication skills Computer proficiency (ERP systems, inventory software, Microsoft Office) Preferred: Dispatch experience Equipment rental industry experience Knowledge of floor scrubbers, sweepers, forklifts, or material handling equipment Experience supporting B2B customers Compensation $52,000 – $68,000 per year (based on experience) Why Join Us? Performance growth opportunity Career advancement path into operations or management Fast-paced, team-oriented environment Opportunity to support municipal and B2B accounts Job Type: Full-Time Equal Opportunity Employer. Background screening may be required. Drug-free workplace. Fill Out an Application Your Name (First & Last) Your E-mail Address Phone Number Comments & Questions: Upload your resume (Acceptable formats: .pdf, .docx, .doc) Please select the position & fields you're interested in (choose one or more): Please Note: While we may not be actively recruiting for every position listed, we welcome applications from talented individuals who are interested in joining our team. Submitting your resume allows us to consider you for future opportunities as they arise. If a role aligns with your skills and experience, we'll be in touch when the timing is right. Sales - AfterMarket Supplies Sales - Industrial Sales - Public Works Sales - Specialty Vehicles (CIE Only) Service Technician Shop Assistant/Apprentice Heavy Equipment Technician Warehouse Associate Service Advisor Delivery Driver Other (please specify in comments) Which Company are you interested in applying for? Bortek Industries, Inc. Carolina Industrial Equipment, LLC Employment Eligibility I am able to work in the contiguous United States. Please note, you must have the ability to work in the contiguous United States in order to be considered for employment. #J-18808-Ljbffr