Operations Coordinator

Operations Coordinator

The Operations Coordinator is responsible for supporting the successful execution of Customer Premise Group (CPG) projects within the Charlotte, NC market. This role ensures seamless coordination of equipment procurement, vendor management, and onsite execution in partnership with Construction, Network, and Corporate Properties teams.

The Coordinator plays a critical role in maintaining project timelines, delivering quality installations, and ensuring a positive end-user experience from initial setup through post-move support.

Operations Coordination & Execution:

• Coordinate end-to-end execution of CPG-related projects, ensuring alignment with scope, schedule, and requirements
• Order and manage KOP (Kit of Parts) equipment to support project deployments
• Partner with internal stakeholders including Construction, Network, and Corporate Properties to ensure cohesive delivery
• Track project progress, identify risks, and escalate issues as needed to maintain timelines

Vendor & Installation Management:

• Identify, engage, and manage third-party vendors for installation activities
• Coordinate installation schedules and ensure vendor adherence to project requirements and quality standards
• Support installation QA processes to confirm work is completed accurately and meets expectations

Onsite Project Support:

• Serve as onsite coordinator for key project activities, including:
• Mockups and validation of design standards
• Site walk-throughs and readiness assessments
• Inventory management and material tracking
• Installation oversight and quality assurance

Post-Implementation Support:

• Provide Day 1 onsite support to ensure a seamless transition for end users
• Address post-move issues, coordinate resolutions, and support user experience optimization
• Facilitate equipment staging, storage, and shipment logistics when necessary

Onsite Requirements:

• Maintain onsite presence at CIC three (3) days per week during normal business operations
• Increase onsite presence as needed to support escalations or critical project milestones
• Be available onsite by 8:00 AM during Day 1 support activities
• Ability to report onsite on short notice for urgent needs, including equipment shipment or issue resolution

Qualifications:

• 3+ years of experience in project coordination, construction support, or network deployment environments
• Experience coordinating vendors, materials, and installation activities
• Strong organizational skills with the ability to manage multiple priorities and timelines
• Proven ability to collaborate across cross-functional teams
• Experience with inventory management and equipment tracking preferred
• Effective communication and problem-solving skills in fast-paced environments

Work Environment:

• Combination of office, warehouse, and active project site environments
• Frequent onsite presence required in Charlotte, NC
• Occasional need for flexible hours to support installations and escalations

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.