Assistant Store Manager

Overview: GoodGuys Tire & Auto Repair, we earned our name doing whats right by our customers with every single vehicle service we perform. From brake repairs and AC service, to spark plugs and new tires, no matter what type of car repair is required, the ASE-certified pros can get you in and out and back on the road in no time.
The Assistant Store Manager/Service Writer is responsible for selling and promoting all products and services offered by following the companys store standards and expectations.
COMPENSATION: $65,000-$90,000/yr - to include hourly plus commission
Principal Duties and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Companys standardized customer service techniques.
Listen to and thoroughly document customers concerns; inspect vehicle and refer to service history to accurately identify and verify customers service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customers ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
Employee Benefits:
Competitive Bi-Weekly Pay
Tuition Reimbursement
Paid Vacation, Paid Sick Time, and 6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!
Qualifications:
Prior experience as a Service Advisor is helpful, but not required
Must have a valid drivers license
Must be at least 18 years of age
Ability to work a minimum of five days, including Saturdays
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.