IT Technician

Kforce is supporting a client that is looking for a contract to hire IT Technician in Fairmont, MN. This position requires 5 days onsite. Summary: The candidate will provide friendly customer service in the capacity of assisting in help desk-related tasks. They will also be working as part of a team providing value in a variety of IT related roles while managing and prioritizing issues and escalating when necessary. Current List of Duties for IT Specialist:

• Support Technology needs of staff in the Fairmont location
• Support Printers and Print Server
• Support End users with passwords reset
• Support End users with network connectivity
• Support users with application issues (Epicor, MS Office, browsing, audio/video)
• Purchase equipment as needed
• Assist end users remotely as needed
• Assist remote end users by setting up new devices
• Maintain current inventory as well as keep track of all old inventory and purchases of old inventory
• Create new users as needed in Active Directory
• Modify end users group access
• Assist with project work when necessary
• Handling of initial user calls, triage issues, and route appropriately
• Be able to support end users of all technical levels with issues that come up, on-site or remotely
• Answer support calls as they come in
• Participate in an after-hours on call rotation
• Knowledge of Window 10,11, Server 2022, and Server 2016 operating systems

• IT related 2-year or 4-year degree
• Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
• Work experience in a service/help desk setting