Assistant General Manager and Certified Training Lead

Job Description

Job Description

At Swig, we’re all about fun, energy, and giving our customers an unforgettable experience. You’ll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you’ll be part of a team that treats every customer like family.

This development program is designed to prepare you for both the  Assistant General Manager (AGM)and  Certified Training Lead (CTL)roles. Throughout your training, you'll learn the responsibilities of each position while continuing to grow as a leader. You'll work closely with your General Manager to build the skills needed to support daily operations, develop Team Members, and help your store succeed.

What You'll Be Learning as an Assistant General Manager (AGM)

As an AGM, you'll learn how to help lead the day-to-day operations of the store while supporting the General Manager in creating a positive, efficient environment for both the team and our customers.

Responsibilities include:

• Supporting daily store operations and ensuring smooth shifts

• Coaching and developing Team Members and Shift Leads

• Monitoring store metrics, including speed of service, customer experience, and food safety

• Assisting with inventory counts and helping the General Manager place weekly orders

• Helping maintain store organization and operational standards

• Ensuring Swig policies, procedures, and brand standards are consistently followed

• Assisting the General Manager with coaching conversations, performance development, and day-to-day leadership

• Leading shifts and making operational decisions when the General Manager is unavailable

• Helping create a positive team culture focused on accountability, teamwork, and growth

Certified Training Lead (CTL)

The Certified Training Lead role focuses on developing others and creating consistency throughout the store.

Responsibilities:

• Train new Team Members on all stations, Swig culture, and the Daymaker mindset while allowing them to own their training journey

• Benchmark Team Members on First Shift and Day 30

• Certify Team Members on Day 90

• Meet regularly with the General Manager to review training progress, team performance, and upcoming rollouts

• Continue meeting all Team Member and leadership expectations personally

By learning both roles, you'll become a well-rounded leader who can:

• Lead shifts confidently

• Coach and develop Team Members

• Support inventory management and ordering

• Train and certify new Team Members

• Assist with New Store Openings

• Help maintain consistency across the stors

• Support the General Manager in achieving store goals and developing a strong team
  

What You’ll Bring to the Role:

• Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service.
• Exceptional attention to detail, ensuring everything is just right.
• Excellent communication skills — both verbal and written.
• A collaborative, growth-focused attitude, always ready to learn and help your team succeed.
• The ability to multitask and handle fast-paced situations with ease.
• A food handler's permit and reliable transportation.
• Regular, predictable attendance and the ability to work as part of a close-knit team.
• Must be at least 16 years of age.
• Previous restaurant experience is a plus!

Pay & Perks:

• Earn up to $16/hr ( including tips!)
• Discounted Drinks & Cookies
• Flexible hours and a fun, fast-paced work environment.
• Opportunities for Growth

• Participate in company wide competitions for prizes and recognition!

Who We Are: 

Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away for the dirty soda. Swig's employees are at the core of all we do, we offer unique opportunities and delightful teams who create happiness one cup at a time. 

Swig is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, or veteran status.