Program Manager, Peer Recovery

The Program Manager will provide coordination and oversight of the Peer Recovery Team and may have direct clinical services responsibilities. This position will provide day-to-day oversight of clinical services and operations. The Program Manager will ensure supervision of clinical staff and staff performance with clinical and operations performance standards. This position will work with multi-disciplinary teams including physicians, leadership, and executive leadership. The Program Manager will ensure exceptional patient experience and provide first-line response to customer complaints. At times, this position will need to travel to different sites of care within Indianapolis. Exceptional Skills and Qualifications Applicants for this position should demonstrate strong relationship-building skills and communicate effectively with different levels of professionals and leadership. Associate's Degree (required) – 2 (two) year for BHS designated programs Bachelor's Degree (preferred) – 4 (four) year In lieu of the above education requirements, a combination of experience and education will be considered 3 (three) years of peer recovery, addictions treatment, or mental health-related field experience (required) 1 (one) year of relevant leadership experience (preferred) Certified Recovery Specialist or Addiction Peer Recovery Coach (required) Current Indiana Driver’s License (required) Responsibilities Recognizes and commits to critical importance of customer satisfaction (both internal and external customers) and with Operation and Clinical Director dyads of assigned business unit ensures the exceptional patient experience as reflected in strong patient satisfaction scores in their assigned business units. Serves as a first line responder for customer complaints. Provides oversight of assigned clinical program(s) including 24 hour per day accountability for program operations. Supervises and appraises all program clinical staff and/or ensures the provision of appropriate clinical supervision and appraisal for all staff. Coordinates program staff schedules and approves PTO requests. Works with their assigned Operations Director in appropriate disciplining of program staff. Responsible for screening and selection of candidates for clinical staff positions in their assigned program(s). Provides input in the development of program specific policies and procedures. Works with their assigned program staff to achieve conformance with all applicable regulatory, service line and network performance standards and Behavioral Health Services’/Community Health Network policies and procedures. Provides input for budget development and with the assigned Operations Director for their program achieves budgetary targets for assigned area(s). With the Operations and Clinical Director dyads assigned to their program(s), ensures program quality, program specific staff development and provides leadership in efforts to improve organizational performance in their assigned program(s). Participates with Operations and Clinical Director dyads assigned to their program in the determination of annual program objectives. Supports and participates in promotional and marketing efforts within areas of program(s) served. Assists with program modification and new program development and implementation in their areas. Other duties as appropriate and/or assigned. #J-18808-Ljbffr