HVAC Service Manager

Job Summary

We serve a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Louisiana, North Carolina, South Carolina, Ohio, New York, Virginia, Tennessee, Georgia, Florida, and Texas.

We are currently seeking an HVAC Service Manager that will maneuver day-to-day business of the service department. High quality, timely, and on budget completion of service projects, maintenance agreements and system repairs is the primary responsibility of this position.

JOB RESPONSIBILITIES

• Manage and develop the staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction
• Assess the skills and abilities of technicians to ensure appropriate work assignments and identify abilities and training needs
• Assist in developing training and work procedures
• Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly
• Assist the dispatching operation to ensure appropriate technician selection for type of service
• Resolve customer issues and complaints to ensure customer satisfaction
• Hold regular 1-on-1 meetings with team members to review performance and progress towards goals
• Ensure that materials and equipment are ordered and dispensed for scheduled jobs
• Generate reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management
• Instruct technicians on proper use of materials and quality workmanship
• Verify ongoing training of Technicians
• Full financial responsibility for assigned department operations
• Ensure company goals are met monthly
• Identify and communicate where improvements can be utilized
• Ensure that employees have proper tools for the job and that they are properly maintained
• Monitor preventive maintenance of vehicles to ensure proper operation
• Oversee facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area
• Observe IES safety rules and regulations in the performance of duties, Respond to Technician accidents, following safety policy and all drug testing procedures
• Run service and maintenance calls, and provide technician support when needed
• Keep track of maintenance contracts and frequencies of service. Makes sure all maintenance contracts are completed on time. Keeps track of the hours spent on contracts, and make sure we do not go over any hours on them
• Answer questions from the technicians about jobs, procedures, or assist with technical questions
• Source parts and pricing and prepare service repair quotes and send to customers for approval
• Create and manage service repair projects as they are approved until the completion of the project
• Expected to work after hours when needed or asked by supervisor. May need to assist a technician after hours
• Able to multitask and make sure work is done properly and efficiently
• Exemplify and maintain a commitment to a high level of customer service for yourself and the department
• These duties may not be all inclusive and can be changed without notice

Qualifications

• Valid driver's license
• Must be comfortable with computers and Microsoft Office applications
• Minimum 5-7 years of management experience, or field experience with supervisory responsibilities
• Previous experience leading a safety-focused culture
• Previous experience managing P&Ls
• Previous experience estimating and presenting service quotes
• Active EPA certificate

Benefits:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth & More
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development - Company-sponsored education and career advancement programs
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants