Records Analyst-Trainer

Records Analyst-Trainer

The Department of Records & Information Services (DORIS) is seeking a highly responsible individual to serve as a Records Analyst/Trainer in the Municipal Records Management Division (MRMD). DORIS is responsible for establishing and implementing City-wide records management policies and protocols. The experienced records analyst will be part of an expert team working with New York City agencies to support records management programs and the implementation of records management requirements across City government. Working closely with the Director of Municipal Records Management, the Records Analyst-Trainer will assist in developing training materials and programs, create written guidance and best practice documentation, support records management applications, and act as a liaison to provide direct Records Management support to City agency Records Management Officers, Records Access Officers, and Appeals Officers. Under supervision, the selected candidate will perform duties that include, but are not limited to, the following: Serve as a resource to City agencies on records management policies, procedures, and best practices. Assist with the administration, maintenance, and support of records management applications. Manage user accounts, agency portal access, and system permissions. Provide training and technical assistance to Records Management Officers (RMOs), Records Access Officers, Appeals Officers and agency staff on records management requirements, policies, procedures, and system use. Develop and update training materials, user guides, and technical documentation. Troubleshoot application issues and coordinate with technical staff to resolve system problems. Perform system testing and quality assurance for application updates and enhancements. Assist with citywide records surveys, data collection, analysis, and reporting. Research records management standards and best practices and assist with the development of guidance and program resources. Contribute to records management projects and other division initiatives. Prepare reports and maintain records related to program activities, training, and system use. Work independently, with appropriate supervision, exercising sound judgment, initiative, and attention to detail. Work Location: 31 Chambers St., N.Y. Off-Site Brooklyn and Queens locations when necessary.

NO E-MAILS, PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED. APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT AND BUDGET (OMB) APPROVAL.