Clinical Trainer

Clinical Trainer

The Clinical Trainer will participate in the development and delivery of clinical and non-clinical training programs that enhance employee skills and knowledge. This role will support the overall performance of operations through ongoing training and development designed to drive the efficacy and high-quality performance of each department.

Essential Job Functions:

• Participates in the development of training programs and materials tailored to meet the needs of clinical and non-clinical staff
• Identifies training audience and coordinates training via outlook invites
• Demonstrates exceptional classroom facilitation skills and incorporates adult learning principals into training delivery
• Uses facilitator's guide, notes, and other training material as a guide rather than a script
• Creates a safe and respectful learning environment where participants feel comfortable participating and sharing their thoughts and concerns
• Tailors the delivery of material to meet differing needs, interests, and experience levels among participants; can adjust training accordingly
• Guides discussions to stay on topic and ensure that learning objectives are being addressed
• Actively involves all participants, using a variety of closed, open, high gain and second level questions, to engage participants
• Actively seeks evidence of audience engagement and comprehension and provides coaching in the moment, as necessary
• Identifies and addresses any issues among participants that could hinder the learning process
• Utilizes conflict resolution skills when necessary to maintain a positive learning environment
• Maintains control over the learning environment by managing challenging participants, minimizing distractions, utilizing the handling objections model, and monitoring the pace of the class.
• Supports the evaluation of training delivery and outcomes by administering post training surveys
• Gathers feedback to evaluate training effectiveness and make improvements
• Maintains detailed records of training activities, participant progress, and completion rates
• Provides reports to management on the impact of training programs.
• Stays updated on the latest trends and best practices in learning and development to enhance future training programs
• Continually looks for areas of improvement to support learning outcomes and provides recommendations to improve learning outcomes and/or mitigate potential risks
• Participates in special projects as assigned

Qualifications & Minimum Requirements:

Experience:

• Current RN / Social Work License.
• At least 1-2 years of experience in training, staff development, or education within a healthcare or managed care environment
• Minimum of three (3) years of clinical experience in care management, utilization management, case management, or related field

Education and certification:

• Bachelor's degree in nursing or social work

VillageCare is an Equal Opportunity Employer.