Automotive Lending Support Specialist

Job Description

Job Description

We are looking for a detail-focused Automotive Lending Support Specialist to help manage key administrative and operational activities tied to auto loan processing in Golden, Colorado. This position supports the full lending cycle by coordinating documentation, assisting with funding activities, maintaining accurate records, and serving as a reliable point of contact for dealers, members, and internal partners. The ideal candidate brings strong organizational skills, a customer-centered approach, and the ability to work efficiently in a fast-paced credit union environment.

Responsibilities:
• Examine auto loan submissions and supporting materials to confirm all required information is complete, accurate, and ready for processing.
• Assist with setting up, boarding, and funding both direct and indirect vehicle loans while following established timelines and procedures.
• Coordinate with dealerships, borrowers, and internal departments to provide updates, collect outstanding items, and address documentation questions.
• Validate borrower details, vehicle data, proof of income, and insurance coverage in alignment with lending guidelines and policy requirements.
• Support title, lien, registration, and collateral record activities to help ensure proper documentation for secured loans.
• Track loan files throughout the process to confirm adherence to regulatory standards and internal operational controls.
• Investigate and resolve file discrepancies involving contracts, funding amounts, or account information to keep transactions moving accurately.
• Deliver responsive service by answering inquiries and handling routine loan-related issues with professionalism and urgency.
• Maintain precise data within lending and servicing platforms and assist with reporting, audit preparation, and general administrative support as needed.• At least 2 years of experience in automotive finance, consumer lending, banking operations, or a loan support function.
• Working knowledge of vehicle loan documentation, funding procedures, and servicing activities.
• Familiarity with indirect lending processes and communication with dealership partners is preferred.
• Strong accuracy and attention to detail when reviewing financial and loan-related records.
• Clear verbal and written communication skills with the ability to interact effectively across teams and with customers.
• Ability to organize competing priorities, manage deadlines, and perform well in a high-volume environment.
• Proficiency with Microsoft Office applications and loan processing or servicing systems.
• High school diploma or equivalent is required; an associate or bachelor’s degree is preferred.