Cloud Operations Intern

Overview SUMMER 2027 Shure offers a challenging, fun, and rewarding summer internship program. The twelve-week program is offered to undergraduate and graduate students. We offer internships with a variety of work arrangements from onsite interns to fully remote in US. Each intern will receive a competitive salary. Additionally, Interns who are asked to relocate to Illinois for onsite internships will receive a housing stipend to cover living expenses. Applications will be collected, reviewed, and selected candidates will be contacted in late fall/early winter. The Cloud Operations Intern will assist the Cloud Operations team with operational monitoring, incident triage, automation, documentation, and cloud service readiness activities that improve reliability, supportability, and operational visibility across Shure cloud platforms. This internship will be Onsite, based in Niles, IL. Responsibilities Monitor cloud operational dashboards, alerts, and service health signals; assist with initial triage and escalation. Support field issue intake and investigation by collecting logs, validating symptoms, documenting findings, and tracking follow-up actions. Help document and improve CloudOps runbooks, SOPs, knowledge articles, and troubleshooting guides. Assist with automation and scripting efforts for repeatable operational tasks, reporting, and environment checks. Support Associate Portal operational enablement by helping organize support content, access/change request workflows, and operational readiness materials. Participate in cloud service readiness activities including validation checklists, deployment support preparation, and handoff documentation. Collaborate with CloudOps engineers and cross-functional teams such as Development, IT, Security, QA/SV, Product, and Customer Success. Qualifications In-process of a Bachelor's or Advanced degree in Computer Science, Information Systems, Software Engineering, Cloud Computing, Cybersecurity, Data Analytics, or a related technical discipline. Interest in cloud operations, DevOps/SRE, production support, monitoring, incident management, or service reliability. Familiarity with at least one scripting or programming language such as Python, PowerShell, JavaScript, or Bash. Basic understanding of cloud platforms, APIs, databases, networking, or web applications. Strong analytical, troubleshooting, and documentation skills with attention to detail. Ability to communicate clearly, ask questions, and collaborate with technical and non-technical stakeholders. Self-motivated, accountable, and comfortable learning new tools in a fast-paced operational environment. Interest in leveraging AI-assisted tools to accelerate software development, scripting, operational automation, knowledge management, and problem-solving in a cloud operations environment. Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas. WHO WE ARE Shure's mission is to be the most trusted audio brand worldwide - and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn't stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all. Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia. Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence. THE MIX MATTERS Don't check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you're excited about this role, believe you've got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply! PAY TRANSPARENCY Modeled by extensive market analysis and economic best practices, Shure offers competitive intern compensation that is reviewed and adjusted annually by our Total Rewards Team to attract, hire, and retain the industry’s top intern talent. Each internship has an hourly rate which varies from $23-$43 per hour based on job function (Engineering, IT, Business, etc) and year completed in school (Junior, Masters 2nd year, PHD, etc). WE GOT YOU - Our Benefits At Shure, we prioritize the well-being of our associates. Benefits for our interns include retirement savings plans and paid time off, employee discounts, professional development opportunities, and work-life balance initiatives. To learn more, check out our Intern Benefits At A Glance #J-18808-Ljbffr Shure