Assistant Director GI Clinic Operations

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 3000 Medical Park Dr City: Tampa State: Florida Postal Code: 33613 Job Description: This Assistant Director supports operations across approximately 5–6 outpatient GI office locations and partners with 4–5 managers to promote consistent workflows, team performance, patient experience, and alignment with AdventHealth standards. Utilizes metrics from the Physician Enterprise Dashboard to ensure practice alignment with goals. Engages physicians and staff regularly to educate and ensure compliance with performance expectations in Patient Experience and Employee Engagement. Involves physicians in discussions to improve engagement scores based on Physician Engagement Survey results. Trains staff in Customer Service to drive high performance through proactive service. Supports patient audit processes and reporting, reviewing results and planning corrective actions. Manages and evaluates clinical and non-clinical employee performance, including screening, interviewing, and hiring. Maintains accurate personnel records for all staff, including physicians. Develops and assures Quality assurance measures are implemented on an ongoing basis. Determines and arranges training programs for support staff. Meets monthly with office staff to foster collaboration and inform them of developments. Guides Practice Managers in creating an office environment that achieves quality patient experience and physician/staff engagement. Other duties as assigned. Knowledge, Skills, and Abilities: Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care. Knowledge of physician professional fee billing practices and principles. Knowledge of governmental regulations and compliance requirements. Excellent computer skills including Word, Excel, and PowerPoint. Education: Associate [Required] Bachelor's [Preferred] Master's [Preferred] Field of Study: Business Communications Mass Communications Public Relations Journalism Marketing Advertising Healthcare Administration Work Experience: 4+ years of previous leadership experience in a group practice environment [Required] Experience in medical records, coding and reimbursement [Preferred] Patient care experience in a physician practice [Required] Additional Information: An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: Associates degree and 4+ years of experience OR- High School Grad or Equivalent and 6+ years of experience. Licenses and Certifications: Basic Life Support - CPR Cert (BLS) [Required] Certified Medical Office Manager (CMOM) [Preferred] Fellow of the American College of Medical Practice Executives (FACMPE) [Preferred] Physical Requirements: Physical Requirements: Please click the link below to view work requirements. Pay Range: $72,786.83 - $135,385.27 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr AdventHealth