Software Trainer, Fleet Success Coach

Overview Software Trainer, Fleet Success Coach at Ron Turley Associates LLC, Glendale, Arizona, United States. Information Technology. About this position: Do you get excited watching a customer finally “get it” after a training session? Do you love helping people work smarter through technology instead of harder through frustration? Do you have a knack for breaking down complicated software into practical, easy-to-understand workflows? Do you naturally think about better ways to teach, coach, and improve processes? Do you love working with people and serving your team’s needs? If so, keep reading… The team at RTA is looking for a Software Trainer to help fleet professionals become confident, capable super users of our fleet management software. This role blends facilitation, coaching, technology, and customer success into one highly impactful position. You’ll help build and deliver engaging training programs for customers both virtually and onsite, create meaningful learning content, and serve as a trusted advisor to fleets across North America. This position plays a critical role in not only the success of our company, but ultimately in the success of our clients — the people maintaining school buses, ambulances, police vehicles, transit fleets, and public works equipment that communities depend on every day. What We’re Looking For Feels at home being a member of a healthy team. This means they aren’t afraid to mix it up or be held accountable by the team and they are willing to hold others accountable as well. People with trust issues and insecurity need not apply. No, seriously. Passionately cares about our clients and helping them be more successful. Our clients are fleet managers, parts clerks, automotive technicians, and they maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day. Thinks of themselves less, while not thinking less of themselves. They are other-centric and compassionate. Is willing to lift boxes, clean floors, and hold doors if that’s what it takes to get something done. Loves to read, learn, grow, and stretch themselves. Bonus points for each book you’ve read by Patrick Lencioni. Is constantly looking for more: more to learn, more to do, and more opportunity. Has fleet management or automotive industry experience and understands the real-world challenges fleet teams face. Specific to this Role Has spent time in or around the fleet industry and genuinely “speaks fleet” Can confidently teach software to audiences with varying levels of technical ability Builds trust quickly and creates engaging learning environments Enjoys presenting, facilitating workshops, and helping others succeed Has experience with software training, instructional design, onboarding, or customer education Can design and improve training materials, documentation, videos, and knowledge base content Is comfortable leading both virtual and onsite training sessions Understands adult learning principles and how to adapt teaching styles for different learners Can identify opportunities to improve customer workflows and software adoption Is highly organized and capable of managing multiple training schedules and priorities Is comfortable traveling up to 50–60% of the time to support client training initiatives Thrives in a fast-moving, high-accountability environment Key Results Areas (Job Outcomes) Deliver high-quality software training that drives successful customer adoption and long-term client success Achieve and maintain excellent customer satisfaction scores on training engagements Develop impactful learning materials for both internal teams and external customers Improve customer confidence and software utilization through practical, engaging instruction Contribute to scalable onboarding and training processes as the company continues to grow Help reduce customer confusion, inefficiencies, and support escalations through proactive education Compensation, Location & Travel Total compensation for the role is between $85k-$105k DOE. This is a full-time role with hybrid flexibility for candidates located in the greater Phoenix metro area and remote flexibility for candidates outside Arizona. Employees in the Phoenix area are expected to work in-office three days per week after onboarding. This role includes approximately 50–60% travel based on client and business needs. This position is classified as exempt and is not eligible for overtime pay. Why RTA 401(k) with 6% Safe Harbor match (100% vested day one) Flexible PTO model built on trust and manager-approved time off Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually) Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity Wellness rewards up to $350 annually Virtual care and mental health support resources Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options Additional employee perks, wellness initiatives, and discount programs About Us RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. Physical & Travel Requirements This role has the following physical and travel requirements: Ability to sit or stand for extended periods Ability to work at a computer for prolonged periods Ability to travel up to 60% based on business needs Ability to transport training materials and equipment as needed Equal Employment Opportunity RTA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. Note Employment notices, accommodation, and other procedural details are managed separately and are not part of this job description content. #J-18808-Ljbffr Ron Turley Associates LLC