Service Manager

Manager, Field Service Technician

We have an exciting opportunity for a Manager, Field Service Technician, located in our Denver, CO facility!

This position is responsible for directing and scheduling the troubleshooting & repairing of mechanical and electrical systems on commercial equipment including, floor machines, sweepers, scrubbers, & buffers.

Pay Range: $75,000 to $85,000

You will:

• Manage the service technician team and oversee daily operations of the service department.
• Maintain responsibility for the department's P&L
• Develop and maintain equipment preventive maintenance (PM) schedules; ensure all PM and work order documentation is completed and electronically filed
• Maintain accurate service records, log completed service orders, and submit documentation for billing
• Build and maintain strong relationships with customers, equipment manufacturers, and parts suppliers
• Coordinate warranty and returned parts processes, including obtaining RGA numbers, logging claims, and arranging packing and shipping with internal contacts
• Coordinate the receipt, slotting, and storage of inventory for stock and special orders; prepare and maintain purchase orders
• Obtain parts pricing and availability from vendors.
• Organize and maintain vendor equipment files and service manuals; provide manuals to customers as requested.
• Receive and process customer service requests by phone, fax, and email for scheduling across all Imperial branches.

You have:

• High School Diploma, GED, or Technical Program Certificate required
• Demonstrated leadership experience
• Strong ability to prioritize tasks, establish objectives and goals, and develop action plans to meet or exceed customer expectations in a fast-paced environment
• Strong PC and computer skills
• Excellent verbal and written communication skills
• Bilingual is a plus