Student Accounts Specialist

Student Accounts Specialist

We are seeking a detail-oriented and customer-focused Student Accounts Specialist to join our team. This position is responsible for the daily operations of the Student Accounts Office, including billing, payment processing, account maintenance, and providing exceptional service to students and families. As the primary point of contact for tuition, fees, payments, refunds, and account inquiries, you will ensure accuracy, confidentiality, and compliance while supporting our commitment to service excellence.

What You'll Do:

• Provide front-line customer service to students, parents, and campus personnel via phone, email, and in person.
• Process and receipt student payments (cash, check, credit card, electronic funds).
• Manage student-related receivables and ensure accurate departmental billing.
• Reconcile accounts, research discrepancies, and coordinate corrections.
• Prepare and distribute student billing statements and third-party invoices.
• Maintain dual enrollment student payments and account holds.
• Monitor past-due accounts and assist with collection efforts.
• Process and certify Veteran Affairs (VA) education benefits and maintain compliance.
• Prepare and distribute IRS tax documents (Forms 1098-T and 1042-S).
• Ensure compliance with FERPA, Title IX, and institutional privacy standards.
• Perform other student accountsrelated duties as assigned.

What We're Looking For:

• High school diploma required; Associate degree/certificate preferred.
• Minimum 2 years in bookkeeping, accounting, or finance-related roles.
• Hands-on experience with reconciliations and financial record accuracy.
• Strong customer service and financial judgment skills.
• Proficiency in Excel, Word, Access, Outlook; experience with Empower preferred.
• Ability to maintain confidentiality and handle complex tasks.
• Must be legally authorized to work in the United States.

Benefits Overview Newman University offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO) and approximately 20 paid holidays/breaks
• Tuition Waiver for employee, spouse, and eligible dependents after one year of employment
• Additional benefits to support your health, financial security, and work-life balance

Why Newman? As part of Newman University's Catholic identity, this position supports our mission to empower graduates to transform society. We value inclusivity, respect for diverse backgrounds, and collaboration within our community. Ready to join a mission-driven team? Apply today and help us deliver exceptional service while supporting students on their educational journey.