Technology Services Specialist

Overview:


TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is a worldleading cancer treatment and research institution based in Manhattan, New York. Founded in 1884, Our client is now a premier National Cancer Institute-designated comprehensive cancer center. Its integrated care model bridges personalized patient treatment with innovative translational research in cancer biology, immunology, cell biology, and more. The institution remains committed to "ending cancer for life" through toptier clinical care, ambitious research programming, and ongoing clinical trials.


Job Title: Technology Services Specialist

Location: New York, NY, 10065

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift : Mon Fri (8:30 AM 05:00 PM)

Job Description:

Job Summary:

• We are seeking a detailoriented and analytical Workday Reporting Analyst to join our team.
• This role will focus on designing, developing, and maintaining Workday reports and dashboards to support Core HCM, Recruiting, Benefits, Compensation, Performance and other HCM modules.
• The ideal candidate will have expertise in Workday Reporting tools and a strong understanding of HR data to provide valuable insights to stakeholders.

Job Responsibilities:

• Design, build, and maintain simple to complex reports and dashboards within Workday, including Advanced, Matrix, Composite, metrics/KPI's and Dashboards using Workday Report writer, worksheets, Discovery Boards and Slides and other tools available.
• Maintain the catalog of available standard and custom reports, including calculated fields in related business objects.
• Optimize existing reports to improve efficiency and user experience.
• Ensure data accuracy and consistency across all reporting solutions.
• Work with HR, Finance, IT and other teams to understand reporting needs and translate business requirements into Workday reports.
• Provide insights and analysis to support decisionmaking.
• Identify trends and anomalies within HR data.
• Collaborate with HRIS and IT teams to ensure seamless integration of reporting solutions with Workday modules.
• Maintain Workday security settings related to reporting access and permissions.
• Perform rigorous testing of new and modified reports to ensure data integrity.
• Troubleshoot reporting issues and work with stakeholders to resolve discrepancies.
• Provide training and documentation on Workday reporting tools for HR and business users.
• Offer ongoing support and guidance on how to utilize reports effectively.
• Support audit and compliance reporting needs via Workday.

Skills:

Required Skills & Experience:

• Minimum three plus (3) + years of experience working with Workday Reporting tools.
• Experience in HRIS, HR, Payroll, or related data management functions.
• Experience supporting Workday modules such as Core HCM, Payroll, Benefits, Absence, Recruiting, and Compensation.
• Proficiency in Workday Report Writer, Calculated Fields, Workday Prism, and Dashboards.
• Strong understanding of Workday data structures across Core HCM, Benefits, Compensation, Payroll, Absence, Recruiting and creating and maintaining Prism data pipelines
• Strong problemsolving mindset with proven ability to analyze technical and functional issues independently.
• Excellent written and verbal communication skills, with the ability to engage both technical and nontechnical stakeholders.
• Ability to work autonomously and adapt to shifting priorities in a dynamic, fastpaced environment.

Preferred Skills & Experience:

• Experience with Workday Security, EIBs, and integrations.

This is an entrylevel Field Services position with the following responsibilities:

• Service Tickets : Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
• Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
• Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
• Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
• Communication: Clearly explain issues, solutions, and instructions to customers.
• Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
• Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
• Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
• SelfSufficiency: Work independently on ticket resolution and troubleshooting activities.
• Teamwork: Contribute effectively to teambased projects while supporting shared goals and outcomes.

TekWissen® Group is an equal opportunity employer supporting workforce diversity