Account Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Account Manager – Sales & Customer Relationship Specialist
Roxanne Jones State Farm
Full-Time | In-Office

Build Relationships. Drive Growth. Deliver Exceptional Service.

Roxanne Jones State Farm is seeking a motivated, sales-driven Account Manager who enjoys building relationships, helping customers, and contributing to a positive team culture. This role is ideal for someone who enjoys both sales and customer service, and understands how strong service naturally creates opportunities for growth.

We are looking for a professional who is highly personable, goal-oriented, and confident leading sales conversations while also providing excellent customer support. If you enjoy helping people, building trust, and growing your career in the insurance industry, we’d love to connect with you.

Licensing Requirement (Job Contingent)

This position is contingent upon obtaining required insurance licenses.

• Property & Casualty license must be obtained prior to your Day 1 start ( full agency support provided )
• Life & Health license must be obtained within 60 days of your start date
• We provide licensing guidance, study support, and resources throughout the process

Position Overview

As an Account Manager, you will play an important role in agency growth by developing customer relationships, conducting policy reviews, identifying coverage opportunities, and assisting with service-related needs. This position combines sales production with customer care, making it ideal for someone who enjoys both relationship-building and helping customers solve problems.

Success in this role is measured by production, customer experience, retention, and contribution to overall agency growth.

Responsibilities

Build and maintain strong customer relationships that support retention and referrals

Conduct policy reviews and identify opportunities to recommend additional coverage or products

Quote, present, and close auto, home, renters, life, and other insurance products

Assist customers with account questions, policy updates, billing concerns, and general service needs

Support both warm and prospective leads through consultative, needs-based conversations

Provide timely and professional follow-up to customers and prospects

Maintain accurate documentation and customer records within agency systems

Collaborate with team members to support agency goals and deliver a positive customer experience

Help resolve customer concerns professionally and efficiently

Qualifications

Sales-oriented mindset with a strong desire to meet and exceed goals

Friendly, professional, and customer-focused personality

Strong communication and interpersonal skills

Confidence leading sales conversations while also providing excellent customer service

Strong organizational and follow-up skills

Prior insurance, sales, account management, or customer service experience preferred

Leadership mentality and team-oriented attitude

Ability to meet licensing requirements outlined above

What We Offer

Competitive base salary plus commission and performance incentives

Uncapped earning potential tied to production

Full support through the licensing process

Ongoing training, mentorship, and professional development

Friendly, supportive, and team-oriented office culture

Long-term career growth opportunities within a growing agency

Equal Opportunity Employer

Roxanne Jones State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

Ready to Grow Your Career?

If you are sales-driven, customer-focused, and excited to grow your career in a supportive and energetic environment, apply today to join Roxanne Jones State Farm.