Chargeback Claims Officer

Join Journe Brands and shape the future of sustainable homewares. Our innovative products have a positive impact on the world and our Environmental, Social, and Governance (ESG) values are at our core. We are a nimble and global company that sells our products in over 30 countries around the world with endless growth opportunities. About the Role Journe Brands is seeking an experienced Chargeback Claims Officer to join our Finance team full time, based out of Brookshire, Texas. Reporting directly to the CFO, you'll be responsible for the end-to-end management, investigation and resolution of customer chargebacks and deductions across our retail trading partners - playing a key role in protecting revenue and maintaining strong financial controls. Responsibilities Manage chargebacks and customer deductions from receipt through to resolution, ensuring claims are reviewed, validated and actioned promptly Investigate discrepancies by reviewing invoices, purchase orders, shipping documentation, proof of delivery and pricing records Prepare and submit disputes where claims are recoverable and supporting documentation is available Partner with Accounts Receivable to follow up outstanding balances, aged deductions and unresolved account issues Reconcile customer transactions, deductions, credits and payments to ensure accounts remain accurate Maintain complete and audit-ready records across relevant systems and customer portals Identify recurring causes of chargebacks and escalation where appropriate Qualifications 5+ years' experience in a wholesale environment selling into major retailers Previous experience in chargebacks, claims, accounts receivable deductions or credit control Strong experience with large retailer portals and vendor management systems Excellent numerical skills, attention to detail and ability to meet tight deadlines Proficient in Microsoft Office - particularly Excel Exposure to ERP systems such as Pronto or SAP an advantage Associate or Bachelor's degree in Accounting, Finance or Business preferred but not essential Why Journe? Join a fast-growing global business with strong sustainability values Work with a collaborative and supportive finance team Products sold across 30+ countries with continued global expansion Genuine opportunity to make an impact in a growing US operation #J-18808-Ljbffr Journe Brands