Technical Support Specialist II

Job Description Position Summary The Technology Support Specialist II will support the Tech Team in fielding issues and requests. Provide first line of support for any technology issues or requests. Support computers, laptops, tablets, phones, printers, network, applications, and all other company used technology. Interface with users remotely and onsite to assist in requests and provide support. Utilize excellent customer service skills and exceed employees’ expectations. Ensure proper recording, documentation, and closure in the ticketing system. Properly escalates unresolved inquiries/tickets to the next level of support. Inform management of recurring problems. Participate in continuous business process redesign to improve internal operations. Establish yourself as a subject matter expert owning, optimizing, and advancing team processes. Create, maintain and update documentation, including knowledge base articles and SOPs. Serve as a resource for handling escalated issues. Identify and elevate situations requiring urgent attention. Stay up to date with industry trends and emerging technologies. Evaluate and recommend new technologies, software, or tools to improve support services. Develop and implement strategies to improve customer satisfaction. Mentor and train junior team members. And all other duties assigned by the manager. Education Required: A bachelor’s degree in computer science, information technology, or a related field. Knowledge, Skills, and Abilities Knowledge of networking, protocols, and basic security principles. Troubleshoot basic network connectivity issues. Must be self‑motivated, a team player and have a strong track record in customer satisfaction. Ability to learn and apply new skills in a constantly changing technical environment. Ability to prioritize and multitask in a fast‑paced environment. Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician). Excellent problem‑solving and communication skills. Quick learner to be able to use a ticketing system to log and track service requests. Compensation & Benefits Competitive salary based on experience. Company‑paid Medical, Dental, and Vision insurance. Short‑Term & Long‑Term Disability. Life and AD&D insurance. 401(k) with 5% company match. Paid Holidays. Paid Time Off. Annual performance reviews. Opportunity to work on large‑scale, high‑profile projects. Additional Requirements Pre‑employment drug screen required. Must be authorized to work in the United States. Physical Requirements Ability to perform essential job functions in a variety of work environments, including office and/or active job site settings. Maintain a stationary position for extended periods. Move about the office or job site as needed to perform duties. Operate standard office equipment and technology, including computers, phones, and related devices. Communicate effectively in person, by phone, and through electronic means. Occasionally position self to access materials, equipment, or work areas. Occasionally move or transport work‑related materials or equipment. Tolerate moderate noise levels typical of office or construction environments. Travel to various work locations as required. Work indoors and/or outdoors in varying environmental conditions as applicable to the position. Maintain regular and reliable attendance consistent with company policy and operational needs. Travel Requirements Travel is primarily local during the business day. Out‑of‑area and overnight travel should be expected (up to or over 5 days a month) depending on project needs. Equal Opportunity Employer Lighthouse Electric Company, Inc. is an Equal Employment Opportunity (EEO) employer and a drug‑free workplace. We are committed to creating an inclusive environment for all employees and applicants. If you are an individual with a disability and need reasonable accommodation to complete the application or interview process, please contact our Human Resources Department. Chosen applicant will be subject to a drug screen and Motor Record Vehicle check as a condition of employment. #J-18808-Ljbffr