IT Support Specialist II

Join a Team That Powers Innovation At Networking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range of services—from network integration, managed IT, cybersecurity, and infrastructure support to web development, design, SEO, and more. We're proud to employ over 140 full-time professionals, most of whom are network and field engineers. But what truly sets us apart is our people-first culture. At NTS, you'll find a collaborative, inclusive environment where your ideas matter, your growth is supported, and your work makes a real impact. Role summary Intermediate support role with greater independence, improved troubleshooting capability, and broader exposure to systems, infrastructure, and operational support functions. Primary characteristics Can handle common issues with less oversight Demonstrates stronger judgment and diagnostic ability Contributes beyond intake into resolution and low-risk technical execution Serves as the bridge between front-line support and administrative tracks Core responsibilities Independently resolve a broader range of user and endpoint issues Perform basic Active Directory, Microsoft 365, and access administration tasks Assist with workstation, server, and infrastructure support activities Participate in backup checks, patch validation, and system monitoring follow-up Escalate issues with stronger diagnostics and technical context Maintain documentation and support operational consistency across the POD Expected focus Independent support execution Better diagnostics Low-risk administrative tasks & operational reliability Location Location: Midlothian, VA Benefits 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr