Pharmacy Technician II - Home Infusion Call Center

Pharmacy Technician II - Home Infusion Call Center Southlake CampusJoin our Home Infusion team! This is a full time position located at our Southlake campus in Lenexa, Kansas. Our Customer Care Pharmacy Technicians work in an office setting environment and support the care coordination of our patients by calling patients to confirm refill schedules, supply checks, perform medication reconciliation, reschedule IV pump returns and other tasks as assigned to ensure patient's needs are being met for their Home Infusion care.Responsibilities and Essential Job FunctionsPrepares medications and supplies for dispensing: Efficiently and accurately prepares basic and advanced sterile compounds following all established procedures and safety protocols. Passes annual sterile compounding competency with no corrections. Accurately fills patient supplies delivery orders for dispensing.Distributes medications, supplies and stock items: Able to recognize potential delays then triage and escalate shipping complications. Maintains drug transfer records appropriately for transfers between pharmacy locations. Pulls and stocks ADS machines & CSM with high accuracy and timeliness where applicable. Ensures accuracy of ADS inventory through outdates, cycle counts, resolution of discrepancies and accurate barcode scanning.Maintains Pharmacy Inventory: Places and receives drug orders through wholesaler. Understands how to review patient schedules to determine appropriate inventory needs when placing drug orders. Orders appropriate NDCs through knowledge of configured NDCs and NDC implications with ADS machines. Places and receives supply orders. Executes basic backorder management. Accurately follows controlled substance policies when ordering / receiving controlled substances.Operates pharmacy computer systems: Understands advanced computer operations in core systems, with ability to trouble shoot and correct errors. Follows standards set for utilization of technology with a high degree of accuracy.Compliance and recordkeeping: Accurately maintains pharmacy records and logs (invoices, recalls, inventory etc.). Organizes records for easy access and review. Demonstrates knowledge of changing regulatory and quality standards and applies knowledge to daily work, escalating when appropriate.Patient Care: Communicates effectively with patients, caregivers and staff to resolve routine service concerns. Provides accurate information about pharmacy processes while escalating appropriately.Medication Safety: Consistently applies safety protocols, recognizes potential medication errors, and collaborates with pharmacists and leaders to correct issues. Reports safety events and near misses in Health System reporting tool. Escalates safety issues that may impact other locations in daily huddles.Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.Required Education and ExperienceHigh School Graduate or GED.2 or more years experience as a pharmacy technician in a comparable settingRequired Licensure and CertificationPharmacy Technician Registration - State Board of Pharmacy Kansas and/or Missouri - per work state upon HireTechnician must maintain certification on an ongoing basis and complete all continuing education requirements.Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR equivalent National Pharmacy Technician Certification.Preferred Licensure and CertificationAdvanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB)Certified Compounded Sterile Preparation Technician (CSPT) - Pharmacy Technician Certification Board (PTCB)Important information for you to know as you apply:The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.