Service Department Assistant

Job Description

Job Description

Automotive Service Assistant

Location: Subaru Stamford – Stamford, CT
Job Type: Full-Time
Pay: $20.00 - $25.00 per hour (based on experience)
Pay Schedule: Bi-weekly

Join the Team at Subaru Stamford

Subaru Stamford is a busy, growing dealership that has proudly served the Stamford community for over 20 years. We are committed to delivering an exceptional customer experience while fostering a positive, team-oriented workplace where employees can grow professionally.

We are currently seeking a motivated, organized, and customer-focused Automotive Service Assistant to support our fast-paced Service Department. This position is ideal for someone who enjoys working with people, thrives in a collaborative environment, and has strong administrative and communication skills.

Position Overview

As an Automotive Service Assistant, you will play a vital role in supporting our Service Advisors, Business Development Center (BDC), and customers throughout the service process. You will help ensure smooth day-to-day operations by managing customer communications, creating repair orders, and providing administrative support to our service team.

Responsibilities

• Answer incoming phone calls professionally and efficiently.
• Schedule service appointments and direct customer inquiries to the appropriate department.
• Generate and prepare repair orders accurately.
• Follow up with customers regarding appointments, service updates, and completed repairs.
• Assist the Business Development Center (BDC) with customer follow-up calls and appointment confirmations.
• Support Service Advisors with Xtime communications, including customer updates, approvals, and service recommendations.
• Maintain accurate customer and vehicle records.
• Assist with daily administrative tasks within the Service Department.
• Provide outstanding customer service while creating a welcoming and professional experience.
• Work collaboratively with advisors, technicians, and management to ensure an efficient service process.

Qualifications

• Previous customer service or administrative experience preferred.
• Automotive dealership or service department experience is a plus but not required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable using computers and dealership software.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Professional appearance and positive attitude.
• Dependable, punctual, and eager to learn.
• High school diploma or equivalent required.

Benefits

We value our employees and offer a competitive compensation and benefits package, including:

• Competitive hourly pay: $20.00 - $25.00 per hour
• Bi-weekly payroll
• Health insurance
• Dental insurance
• 401(k) retirement plan
• Paid vacation
• Paid sick time
• Stable, full-time employment
• Friendly, supportive team environment
• Opportunities for growth and advancement within our expanding dealership

Why Subaru Stamford?

For more than 20 years, Subaru Stamford has built a reputation for exceptional customer service and community involvement. As our dealership continues to grow, we're looking for team members who are passionate about helping customers and contributing to a positive workplace culture.

If you're organized, customer-focused, and looking to build a rewarding career with a respected dealership, we'd love to hear from you.

Apply today and become part of the Subaru Stamford team!