Service Advisor

Job Description

Job Description

COME JOIN THE WINNING TEAM AT VOLKSWAGEN OF STAMFORD!

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the driveline to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

WHAT WE OFFER

Depending on your employment status, you may be eligible to receive the following:

• Medical, Dental and Vision
• 401K Plan plus company match
• Competitive wages
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Air-conditioned shop
• State-of-the-art, brand new facility with air-conditioned and cutting edge technology
• Shop equipped with the newest technology and equipment
• Uniforms provided
• Discounts on products and services
• Work environment OSHA certified to current Air Quality Standards
• Highly productive shop
• Career advancement opportunities, promote from within
• ASE and state inspection certification reimbursement and all training expenses paid to further your career
• Continued education, manufacturer hands on and web based training
• Clean and professional work environment

RESPONSIBILITES

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

QUALIFICATIONS

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player
• Ability to learn new technology, repair and service procedures and specifications able to operate electronic diagnostic equipment