Branch Manager

Job Description

Job Description

Candidates must have proven experience in Metrology/ Calibration to be considered for this position.

Job Title: Branch Manager
Location: San Carlos, CA | In-person
Job Type: Full-time, Monday-Friday
Pay rate: $120,000- 150,000

Company Overview:

Founded in 1978, Micro Quality Calibration (MQC) is one of the largest privately owned metrology labs on the West Coast, serving aerospace, defense, medical, automotive, and other precision-driven industries. Operating from a new 22,000 sq. ft. state-of-the-art facility, MQC is trusted by thousands of companies nationwide. Calibration is performed to NIST-traceable standards, with A2LA accreditation to ISO/IEC 17025 and ANSI/NCSL. MQC is known for quality, accuracy, responsiveness, and a 5-business-day turnaround.

Position Overview:

We are seeking an experienced Branch Manager to oversee the overall performance and day-to-day operations of our Chatsworth facility. The ideal candidate will have proven management experience within a calibration, metrology, technical, or similar environment, with strong operational and business leadership skills.

The successful candidate will be responsible for branch performance, personnel, customer relationships, staffing, budgets, resources, and business growth. This is a hands-on leadership role requiring the ability to work across departments and communicate effectively with employees, customers, vendors, and senior management.

Responsibilities:

Branch Operations & Performance

• Oversee overall branch operations, Profit and Loss, operations, KPIs and Metrics such as workload, productivity, capacity, turnaround, staffing, and resources while ensuring quality and customer expectations are met.
• Analyze performance, identify operational challenges, and implement improvements to efficiency, service, and profitability.

Leadership & Personnel

• Lead, develop, and hold branch personnel accountable while supporting staffing, performance management, training, and employee development.
• Promote a professional, safe, productive, and team-oriented work environment across departments.

Customer & Business Development

• Build and maintain customer relationships, resolve service escalations, and ensure customer satisfaction and retention.
• Partner with sales and customer service to support new business, account growth, and expansion of calibration services.

Financial & Resource Management

• Assist with budgeting, forecasting, purchasing, staffing, equipment, inventory, and resource planning.
• Work with senior management to establish branch goals and support long-term business growth.

Quality, Facility & Compliance

• Ensure branch operations support ISO/IEC 17025, A2LA, NIST traceability, ANSI/NCSL, and MQC quality requirements and support audits and corrective actions.
• Oversee facility, safety, equipment, environmental, and maintenance needs while identifying opportunities for continuous improvement.

Requirements and Skills:

• Must have professional calibration/metrology industry experience.
• Proven management experience leading branch, technical, laboratory, or operations teams.
• Maintain technical guidance, supporting A2LA and customer audits
• Strong understanding of calibration/metrology operations, instrumentation, quality systems, and ISO/IEC 17025 requirements.
• Experience with A2LA, NIST traceability, ANSI/NCSL, audits, or similar quality standards preferred.
• Military PMEL/TMDE/DOD calibration experience preferred.
• Proven business, leadership, customer-service, communication, organizational, problem-solving, and decision-making skills.
• Experience managing KPIs, budgets, staffing, purchasing, and operational resources preferred.
• Experience with calibration management software, ERP/LIMS, and Microsoft Office, Outlook, Excel, Word, and Teams preferred.
• Ability to manage multiple priorities while maintaining quality, customer satisfaction, and turnaround requirements.
• Ability to lift up to 50 lbs. for potential onsite customer visits.
• Valid driver’s license, clean driving record, and U.S. citizenship or permanent residency required.

Benefits: MQC offers comprehensive benefits including

• Benefits: Medical, dental, vision, life insurance; 401(k) w/ 4% match; paid vacation.
• Incentives & Recognition: Referral bonuses, birthday perks, team appreciation
• Workplace Culture: Daily coffee, Friday donuts, monthly lunches, holiday events, team outings.

We are an Equal Opportunity Employer
MQC is an Equal Opportunity and Affirmative Action Employer.

\nCompany Description

Established in 1978, is a leading A2LA ISO/IEC 17025-2017 Accredited Metrology lab specializing in calibration, repair, testing, and sales of precision measurement instruments. Serving industries like Aerospace and Medical. MQC is known for quality, customer service, and growth.

Company Description

Established in 1978, is a leading A2LA ISO/IEC 17025-2017 Accredited Metrology lab specializing in calibration, repair, testing, and sales of precision measurement instruments. Serving industries like Aerospace and Medical. MQC is known for quality, customer service, and growth.