Instructional Designer

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

Design, develop and implement learning solutions and curriculum materials for instructor led, self-paced training, mobile learning, video and audio-based training as assigned.

Essential Functions

• Build commercial quality learning content using industry accepted instructional design processes (ADDIE, ARCS, Bloom’s etc.).
• Perform needs/job analysis and effectively communicate development requirements to all levels within the organization.
• Gather information and compile/analyze data to determine the most appropriate and effective learning methods for diverse work groups.
• Work with subject matter experts, stakeholder, business sponsors and students to ensure learning objectives are met.
• Present complex information using instructionally effective methods.
• Analyze/assess training effectiveness and recommend adjustments.
• Track employee performance and measure training outcomes.
• May recommend training methods.

• May participate in system administration and course maintenance, such as Learning Management System (LMS)

Knowledge and Skills/Technology Used

• Training project management skills with an emphasis on needs analysis, scope, time estimations and execution
• Demonstrated critical thinking to review and analyze data
• Proficient in graphic/user interface/interactive design
• Experience with applications such as:
  • Adobe Creative Suite (PhotoShop, Illustrator, Bridge, Premiere, InDesign, AfterEffects, etc.)
  • Articulate 360 (Storyline 360, Rise, Studio 360, Replay, etc.)
  • Snagit 2018 or greater
  • Camtasia 2018 or greater
  • Microsoft Office Applications
  • Online graphic design applications, such as Venngage, Canva, etc.
  • HTML, ActionSript or application/gaming design
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter

• Ability to manage multiple tasks and respond quickly to emergent problems

Typical Range of Experience

• 4-7 years of experience designing training for adult audiences in a professional environment (commercial or corporate)

• Information Mapping/DocuTools Certification preferred.

Pay Range: $64,300.00 - $85,700.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.