Regional Manager

Regional ManagerCharlotte NCRegional Manager | Position SummaryThe Regional Manager is responsible for the overall financial, operational, and cultural performance of an assigned portfolio of apartment communities. This role partners closely with Community Managers, corporate leadership, and ownership groups to ensure strong occupancy, revenue growth, expense control, compliance, and team development.The Regional Manager sets the tone for leadership across the portfolio by modeling accountability, clarity, professionalism, and a commitment to Hawthorne's Live It culture.Regional Manager | Job FunctionsPortfolio Leadership and Operational OversightOversee performance of assigned communities across financial, operational, and service metrics • Conduct regular site visits to evaluate operations, apartment home presentation, team effectiveness, and compliance • Establish clear expectations for Community Managers and hold teams accountable to company standards • Support communities during staffing transitions, acquisitions, performance challenges, and growth initiatives • Reinforce Hawthorne policies, procedures, and operational consistency across the portfolioFinancial Strategy and Performance ManagementReview monthly financial statements, budgets, and variance reports • Partner with Community Managers to develop strategies that improve occupancy, rental income, and expense control • Lead annual budget preparation and forecasting • Monitor capital improvements and renovation projects • Participate in ownership reporting, financial reviews, and strategic planning discussionsTalent Development and Leadership CoachingRecruit, mentor, and develop Community Managers and onsite leadersConduct performance evaluations and provide structured feedbackIdentify high potential team members and support succession planningPromote leadership growth aligned with Hawthorne's Career Path ProgramCompliance and Risk ManagementEnsure adherence to company policies, management agreements, and regulatory requirementsMaintain discretion and confidentiality regarding personnel matters, financial data, and ownership communicationsSupport crisis management and emergency response planningResident Experience and Brand StewardshipMaintain high standards for apartment home presentation and customer serviceSupport reputation management through review monitoring and resident engagementChampion Hawthorne's Live It culture across the portfolioRegional Manager | Education, Experience, and License QualificationsEducation:High School Diploma or GED requiredBachelor's degree in Business, Management, or related field preferredExperience:Three to five years of successful experience as a Regional Manager requiredMulti site or portfolio oversight experience preferredProven success driving occupancy, NOI growth, and expense managementExperience leading, coaching, and developing onsite leadership teamsIndustry software experience in Yardi Voyager and Microsoft Office requiredLicenses and Certifications:Valid Driver's License requiredCAM, CAPS, ARM, or other industry certifications preferredBenefits that MatterWhen you join our team, you're stepping into a culture built around growth, wellbeing, and genuine care for our people. We're committed to helping you thrive—professionally, personally, and financially. Here's what you can look forward to:Personal & Financial BenefitsEnjoy Your Time Off: Start with 22 days of vacation, sick, and personal timeMake an Impact: Enjoy 16 hours of paid volunteer time annually.Recharge & Celebrate: 10 paid holidays + 1 floating holiday of your choice, 8 hours off to celebrate your birthdayFuture Planning: Company 401(k) match to support your financial goals.Financial Wellness Reimbursement: Resources to support your long-term financial health.Referral Bonuses: Earn rewards for bringing great talent to the team.Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts.Personal & Professional DevelopmentComprehensive Onboarding: Feel supported and prepared from day one.Ongoing Learning: Tailored training programs to help you grow your skills and career.Education Reimbursement: We invest in your continued learning.Health & Wellness BenefitsMedical & Vision: Comprehensive plans designed for peace of mind.Dental Insurance & Life Insurance: 100% company-paid coverage.Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most.24/7/365 Telehealth Access: Connect with doctors anytime, anywhere.Wellness Incentives: Earn rewards for taking care of your health.Long-Term Disability Plan: Added protection for life's unexpected moments.Leave Bank: Additional paid time off during medical emergencies or natural disasters.Fitness Reimbursement: Cash toward your gym or fitness membership.Mental Wellness Tools: Free premium health and wellness subscriptionsNew Parent Perk: One year of free diapers for growing families.*About HawthorneHawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas.Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our "Live It" culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization.Hawthorne is an equal opportunity employer.