Accounts Payable Clerk III - Austin, TX - Hybrid

Finance Helpline Specialist Tier 1

Team up with Client, one of the most influential technology leaders in the industry. Join the Client Finance organization and make a positive impact, where you will share in a commitment to excellence by partnering with world-class teammates, all with one unified vision—creating innovative products that delight customers. Finance is about "fueling innovation." We do this by hiring quality individuals with integrity and personal accountability, who value teamwork, product excellence, and proactive thinking. If you share these values and want to be part of something big, contact us today. Client's Global Business Solutions (GBS) organization supports Client employees, customers, and vendors. We are currently seeking to recruit a Finance Helpline Specialist within the GBS Operations Org to support Client Media Products. As part of this Global Team, you will play a prominent role in Client's Finance Helpline Process, global interactions with external vendors, and internal business partners across many time zones. This is a fantastic opportunity to develop skills supporting Global Business Solutions.

Description:

• Provide Email Support: Address inquiries related to vendor setup, tax forms, banking, payment issues, policy, procedure, system access, and tool usage.
• Issue Management: Report and escalate complex issues through appropriate channels.
• Effective Communication: Communicate clearly and effectively with team members, internal customers, and vendors.
• Inquiry Resolution: Diagnose and resolve financial inquiries efficiently.
• Process Improvement: Proactively identify and suggest process improvements to prevent issue recurrence.
• Collaborative Engagement: Liaise with local team management and internal/external partners.
• Self-Service Promotion: Actively educate and promote self-service tools to internal and external business partners.
• System Navigation: Efficiently navigate multiple systems while troubleshooting customer issues.
• Adaptability: Undertake additional responsibilities as business needs evolve.
• Automation Opportunities: Identify and propose changes to current automated solutions. Review AI responses for accuracy, Identifying misunderstood queries. Suggest improved responses.

Key Skills and Competencies:

• Exceptional Customer Focus and Empathy: A proactive individual with a strong commitment to providing outstanding support, demonstrating patience while remaining detail-oriented, accurate, and well-organized.
• Strong Communication and Explanatory Skills: Demonstrates excellent oral and written communication skills in English, with the ability to clearly articulate financial information and processes in an understandable manner to diverse audiences.
• Self-Motivated Learner: Possesses natural curiosity and a strong drive to continuously learn and adapt to evolving financial systems, policies, and procedures.
• Collaborative Partner: Strong business partnering skills and ability to establish relationships with cross-functional and global partners for effective issue resolution and escalation.
• Robust Analytical and Problem-Solving Acumen: Must have strong analytical and effective problem-solving skills to drive resolutions.
• Resilience in a Fast-Paced Environment: Ability to manage multiple tasks simultaneously, prioritize effectively.
• Flexibility and Global Support: Flexibility with working hours to support global issues as required, ensuring timely assistance across different time zones.
• Previous finance experience with a good understanding of Accounts Payable processes.
• Familiarity with SAP and ticketing.
• Commitment to Confidentiality and Compliance