Housing Behavioral Case Manager

Under the general direction of the Director of Residential Life for University Housing Services (UHS), the Housing Behavioral Case Manager serves as point for UHS response to students experiencing varying degrees of need and/or distress. The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed resident. The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow‑up. The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to UHS. Housing Behavioral Case Management services include providing assessment, advocacy, resources, referrals and follow‑up services for students experiencing significant physical, mental, psychological, and life‑management difficulties. The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life. The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Title IX and Student Conduct & Ethical Development. The Housing Behavioral Case Manager works toward minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow‑through.

Key Responsibilities

• Communicates with the Director for Residential Life, Assistant Directors for Residential Life and Conduct Coordinator to track and resolve issues.
• Assists and supports Residential Life staff to manage behavioral concerns of individuals in personal crisis and/or other emergencies and coordinate appropriate follow up.
• Assesses residents’ ability to live in a residential environment.
• Triages individuals with behavioral concerns to facilitate and track referrals and follow up with individuals who do not attend appointments and/or are mandated to participate in treatment.
• Coordinates with other campus colleagues to track, assess, and refer students as appropriate. Engage with colleagues to seek resolutions for that individual’s health and wellbeing.
• Provides reports tracking resident concerns, related conduct issues, behavioral patterns, and resolutions.
• Serves as a liaison for Housing residents, their families, and peers. Performs general student case management duties including, but not limited to managing student emergencies, performing staff/ administrative consultations, responding to parent and community inquiries.
• Provides consultation for students with problems, questions and/or concerns. Help facilitate responses and assistance for individuals in personal crises or other emergencies.
• Represents Residential Life at university functions and events that require training, presentations, or orientation.
• Engages in outreach with students, faculty, staff and campus departments to build relationships with and increase understanding of campus resources.
• Plans, organizes and implements ongoing training and development related to mental health, accommodation, and other issues throughout the year as determined by the leadership of University Housing and Student Affairs.
• Responds as needed for crisis intervention, and consultation with the Residential Life Staff who are on call 24 hours a day.
• Communicates horizontally and vertically in UHS regarding crisis situations and keeps others in area informed of developments affecting their functions.
• Serves as a Campus Security Authority responsible for reporting incidents and behavior as directed by law.
• Acts as a resource for Title IX concerns that involve residents of the community.
• Identifies, gathers, and develops relevant sources of data and information. Reviews and analyzes issues concerning policy, programs, and organization.
• Prepares progress reports to inform supervisor of project status and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
• Intervenes and interfaces with students and parents when issues escalates.
• Identifies and determines the cause of problems; develops and presents recommendations for improvement of established processes and practices; initiates and implements plans to solve problems.
• Develops liaison relationship with other Student Affairs and University departments to coordinate efforts where appropriate.
• Advises and counsels students on social, personal, cultural, academic and disciplinary issues.
• Develops and sustains cooperative working relationships in a diverse environment.

Knowledge, Skills & Abilities

• General knowledge of University Housing and Residential Life procedures and practices related to student services and programs.
• General knowledge of the personal and social challenges typically encountered by college students.
• Demonstrated knowledge of theoretical concepts of student development.
• Demonstrated ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
• Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
• Experience with crisis counseling and mental health interventions.
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student‑related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
• Demonstrated ability to perform complex tasks involving independent judgment, and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Demonstrated ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and recommendations.
• Ability to carry out a variety of professionally complex assignments without detailed instructions.
• Strong oral and written communication skills. Must possess excellent customer service and public relations skills.
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations.
• Ability to analyze and define complex organizational, policy or procedural problems.
• Ability to compose and appropriately format correspondence and reports; knowledge of English grammar, business writing, punctuation and spelling.
• Demonstrated ability to be flexible to changes and frequent interruptions, and to manage multiple tasks at once.
• Demonstrated experience in operations and systems analysis, statistical and research methods, and ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs.
• Demonstrated ability to research topics and make recommendations to meet identified needs.
• Ability to take calls/referrals as required which may include evenings and weekends.
• Working knowledge of various software applications to include word processing, presentations, spreadsheets, and databases.

Required Qualifications

• Equivalent to graduation from a four‑year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

• Crisis Management experience with a college student population.
• Experience with presenting and educating a college student population around relevant topics such as Self Care Strategies, Life Transitions, or Emotional Regulation.
• Experience with case management, tracking and creating reports of support strategies and interventions for college student population.
• Experience in the delivery of case management services and/or counseling programs in a college or university setting.
• Experience building relationships with campus and/or community partners to build referral networks.

Compensation

Classification: Student Services Professional IV
Anticipated Hiring Range: $6,320/month
CSU Salary Range: $6,320/month – $9,014/month
San José State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary.

Background Check Requirement

Successful applicants are required to complete a background check, including criminal records, employment and education verification, and other applicable screenings.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. TitleIX of the Education Amendments of 1972 and certain other federal and state laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.