Service Technician

Job Description

Job Description

NextGen Security LLC 

Job Summary  

Company   

NextGen Security, LLC  

Location   

Charlotte, NC 

Industries   

Security and Surveillance  

Job Type   

Full Time  

Employee  

Years of Experience   

3+ years of service experience in security industry or technical background. 

Career Level   

Entry Level to Experienced 

Exemption  

Non-exempt 

Service Technician 

What we're looking for:   

We are seeking an experienced electronic security service technician to join our fast-growing and dynamic team. 

What you'll be doing:   

The Senior Service Technician is responsible for the service, maintenance, troubleshooting, programming, testing and repair of enterprise level electronic security systems for Healthcare, Higher Education, Utilities, Pharmaceutical, Data Center & Technology and Oil & Gas customers. This role serves as a technical leader in the field, providing advanced support mainly for Access Control, Video Surveillance, and related low-voltage systems. The Senior Service Technician ensures systems operate reliably, maintains strong customer relationships, and supports the operation team when needed. Some travel may be required, along with after-hours service calls. 

What you bring to the table:  

• Minimum of 5 years of experience with installing and maintaining:  

• Enterprise-level access control systems. 

• Enterprise-level video management systems (IP-based and analog). 

• Technical/electrical background. 

• Superior problem solving and communication skills. 

• Work independently with minimal supervision. 

• Familiarization with local electronic security codes and industry standards. 

• Understanding and ability to work safely in a chemical plant environment. 

• Ability to safely operate a company vehicle. 

Preferred but Not Required  

• Access Control System Vendor Certifications in Software House, Genetec, ProWatch and/or Lenel. 

• Video Management System Vendor Certifications in Genetec, Avigilon, Exaqc, MaxPro, and/or Milestone. 

• Intrusion Detection System Vendor Certifications in Senstar/Optellios, and/or FFT. 

• Networking and IT knowledge. 

• TWIC Cardholder. 

• Experience in computer operating systems, network design and implementation. 

What we bring to the table:   

• Compensation based upon background and experience. 

• Company vehicle. Employees must be at least 21 years of age to drive a company vehicle.  Individuals under the age of 21 are not authorized to operate company-owned, leased, or rented vehicles on behalf of the Company.  

• Full benefits package. 

• Vacation. 

• Cell phone Allowance. 

We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification. 

Application Process  

Please submit your resume, references and your requested salary range when applying for this position below. 

 
More About Us  
NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects.  If that wasn't convincing enough, check out what our employees say about working at NextGen:  

Notice To Employment / Recruitment Agents   
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security's HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security's website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security's HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security's HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.