Health Center Relations Specialist - Oak (9282)

Health Center Relations Specialist - Oak

Phoenix, AZ 85008

Overview

Position Type: Full Time Job Shift: Day Shift Education Level: High School Diploma/GED Travel Percentage: In-Office Category: Medical Front Office

Description

In the position as a Health Center Relations Specialist, you will have the opportunity to greet our clients and visitors, helping direct them to the appropriate staff members. As a medical front desk person, you will schedule appointments, collect new client information, receive client payments or co-payments and issue receipts as a variety of administrative tasks on the daily, making this career always interesting while performing in a fast-paced environment. Maintaining confidentiality is of the utmost importance! Not to mention maintaining office needs like supplies inventory, participating in clinical and/or administrative staff meetings, training and other activities.

If you enjoy and are seeking a hands-on administrative environment with a lot of opportunities to learn and grow with a personable and friendly outlook, this is the job for you.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Health Center Relations Specialist for our 4451 E. Oak St. location in Phoenix, AZ. Full Time, Employment WE WILL TRAIN YOU! Flexibility to work Monday - Friday 7:30 am 5:30 pm

Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred

Health Center Relations Specialist Duties Include:

• Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
• Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check.
• Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
• Scholarships
• Clinical supervision
• Continuing Education Units (CEUs)
• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
• Gym memberships
• Car rentals
• Flights, hotels, movie tickets, and more

Qualifications

• High School Diploma, GED required or associate's degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
• Minimum typing speed of 30 wpm
• At least one year's relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office required. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
• Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Experience in managing a wide range of administrative and support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering a high level of customer service in a healthcare setting.
• This role is a non-driving position. This position is held at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.