Sales Associate

Job Title

Put your home improvement skills to work helping others. We are looking for anyone from retired professional contractors to young ambitious DIY-ERS. Work in a fun friendly environment with manageable hours and lots of opportunities for advancement. Oneida Lumber has been a staple in the Warren community since the early 1800's. Our location was originally used to store logs before floating them down the Allegheny River. It then became the Witmore Sash, Door, and Blind Company in the mid 1800's. By the early 1900's it would come to be known as United Lumber. Milling, lumber and hand unloading building materials off rail cars made United Lumber a huge part of Warrens' Development. By 1970 Oneida Lumber was established as a full-service home center. In 1983 Ace Hardware was added bringing the best name in hardware to the business. In 1991 the Oneida team began their journey in the stove and fireplace business offering only the best in quality and customer service. On October 1st, 2010 Oneida Hearth and Hot Tubs was established. This addition offers a new 4300 Sq ft showroom that displays a wide variety of fireplaces, stoves, hot tubs and accessories. In 2016 an expansion of our product offering to include all the top brands brought about Oneida Kitchen & Bath. January 2020 we took on a new badge. We continue to represent quality hot tub brands, but this simple change better describes all the great things our team has to offer.

General Summary The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities Include the Following

Other duties may be assigned.

• Customer Service:
• Provide a positive representation of Oneida Lumber Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Store Operations:
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Requirements

• Education/Training High School or GED equivalent.
• Experience Formal retail experience preferred.
• Physical Demands Standing, walking, lifting (up to 25lbs) and climbing.